Recently the share count reset to zero on ALL our blog posts. We hadnt updated the theme or done anything out of the ordinary. I tried disabling and re-enabling the sharing functionality but to no avail. Is there any chance of getting the share count back? Or is there a way of pre-loading it with numbers that we populate. It doesnt look nearly as good when there are zero shares. We had quite a few shares and its disturbing that it would just vanish.
We just released Salient 7.0.7, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.10 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Recently the share count reset to zero on ALL our blog posts. We hadnt updated the theme or done anything out of the ordinary. I tried disabling and re-enabling the sharing functionality but to no avail. Is there any chance of getting the share count back? Or is there a way of pre-loading it with numbers that we populate. It doesnt look nearly as good when there are zero shares. We had quite a few shares and its disturbing that it would just vanish.
Do you have any suggestions?
TIA
Hey ,
We just released Salient 7.0.7, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.10 to get some of the fixes, See changelog : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Also see Visual Composer update instructions in here: https://themenectar.ticksy.com/article/5182/
The share counts are no longer available as Twitter API got shutdown.
Best.
ThemeNectar Support Team
Thanks for the response. Is there a quick css fix to just remove the "0" from the share button?
Hey Again,
Sorry for the weekend delay, Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cross in the Box) :
.single #page-header-bg #single-meta li span.share-count-total { display: none !important; }Best.
ThemeNectar Support Team