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  Public Ticket #849894
Cant update Salient theme
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  • Mauricio started the conversation

    Hi guys,

    Just recently i received an email from you with the new update for Salient theme and i have been trying all morning to install it and nothing. Tried deleting the old one and installing the salient.zip file i've downloaded and nothing and now i don't even have my old salient theme (my mistake for not doing a backup). I keep getting the message "are you sure you want to do this?" after uploading the zip file. Have done all my research and tried doing it via FTP, didnt work, spoke to my ISP and they suggested i tried a new theme as it seems like you guys have constant problems. I must say, this seems to be true as i have had issues with theme Nectar (Salient) ever since i downloaded it. I don't understand much about all this as a friend did the website for me and never told me how to do it. I'm struggling here and was hoping you guys could give me a hand as my website is "down" atm, so im using a temporary theme just to have something to display.

    I look forward to hearing back from you soon.

    Many thanks,

    Mauricio

  •  8,994
    Tahir replied

    Hey ,

    Salient 7.5.02 is now available for Download on the Themeforest Download Page , Visual Composer has also been Updated to Version 4.12

    If you're upgrading from Salient VC 4.9.2, you'll need to delete the plugin from your plugins section in the WordPress admin panel before installing the current version (4.12) in Appearance > Install Plugins - This is necessary due to a bug in the Salient VC 4.9.2 which prevents regular updating.

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Visual Composer update instructions can be viewed here : https://themenectar.ticksy.com/article/5182/ .


    Best.


    ThemeNectar Support Team 

  • Mauricio replied

    Hi Tahir thank you for getting back to me.

    I have successfully installed the latest version of Salient but have noticed that the page takes a long time to load, and also if im working on wordpress.

    Do you know what the issue could be?


    Thanks

  •  8,994
    Tahir replied

    Hey ,

    Please try optimizing the Page Speed to improve the page load speed : http://code.tutsplus.com/tutorials/10-quick-tips-optimizing-speeding-up-your-wordpress-site--wp-23148

    Best.


    ThemeNectar Support Team