As I mentioned in my first email, I have already installed the updated theme. 7.5.02. I also have the updated Salient Theme Composer version 4.12 and visual composer is STILL NOT WORKING on millennialtax dot com. Is there something else you can suggest?
Also on my other site, meisa bonelli dot com, I do not know how to uninstall Salient Visual Composer 4.9.2.? The email you sent in the above support ticket didn't explain how to do so.
Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .
Also allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Moreover try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
From SUPPORT [Ticket #852289]
As I mentioned in my first email, I have already installed the updated theme. 7.5.02. I also have the updated Salient Theme Composer version 4.12 and visual composer is STILL NOT WORKING on millennialtax dot com. Is there something else you can suggest?
Also on my other site, meisa bonelli dot com, I do not know how to uninstall Salient Visual Composer 4.9.2.? The email you sent in the above support ticket didn't explain how to do so.
Hey ,
Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .
Also allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Moreover provide the FTP login details so we can check for server php errors: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ .
Best.
ThemeNectar Support Team
Hello...
Can I get a response to my issue?!
Hey Again,
See screenshot: http://prntscr.com/c75t9w . There seems to be a Internal Server Error.
Please have a look at our Theme Installation Errors guide :https://themenectar.ticksy.com/article/8159/ .
Moreover try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Bes.t
ThemeNectar Support Team