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  Public Ticket #904954
Gallery not loading on mobile devices
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  • Laeni started the conversation

    The New years Eve Gallery is not loading on tablets or mobile phones.

    The others are all still fine which is odd.  Any idea why it would do this suddenly and what can I do to fix it?

    Thanks Laeni

  •  8,996
    Tahir replied

    Hey Laeni,

    Seems to be loading up alright : 


    Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ where applicable.

    Best.


    ThemeNectar Support Team 

  •   Laeni replied privately
  •  8,996
    Tahir replied

    Hey Again,

    On the ipad the page seems to be reloading again and again . Could you please update the Theme and VC Plugin to latest and test. 

    Salient 7.5.02 is now available for Download on the Themeforest Download Page , Visual Composer has also been Updated to Version 4.12

    If you're upgrading from Salient VC 4.9.2, you'll need to delete the plugin from your plugins section in the WordPress admin panel before installing the current version (4.12) in Appearance > Install Plugins - This is necessary due to a bug in the Salient VC 4.9.2 which prevents regular updating.

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: https://themenectar.ticksy.com/article/3218/ . Visual Composer update instructions can be viewed here : https://themenectar.ticksy.com/article/5182/ .


    Best.


    ThemeNectar Support Team 

  • Laeni replied

    Great Thanks so much Tahir.  Will do.