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1 | Troubleshooting the Salient Theme (Website not working correctly)

Please be sure to follow each step precisely and if the issue still exist add/create your WP login details as well as FTP details in the comments.

Also be sure to let us know the specific page url where the issue can be found and how we would be able to recreate it.


Please follow these steps to Troubleshoot your Theme :

1: Make sure your Wordpress Installation is updated to the latest version . See: How To Update .

2: Make sure you are running the Latest Version of the Theme. See: How To Update Theme and Plugin .

  • Also See ChangeLog to Find Out the Latest Version of the Theme and Details about Bug Fixes.

3: Make sure you have the Latest Version of Visual Composer . If you just updated your theme you will need to delete and install the bundled Visual Composer plugin again as it has new code in it.

4: Switch to the Parent Salient Theme if you are using a Child Theme . A Working Child theme is Provided in the Download Package available at Themeforest Download Section .

5: If you are using Third Party Plugins other then the ones recommended by Salient its possible the issue is due to a CSS or JS Plugin File conflicting with the Theme Files. 7/10 times the issue is due to a Plugin .

  • You can simply Deactivate all of them and Activate One at a Time and Check if the issue occurs with that plugin active . Same with other plugins .
  • If a conflict is found please contact the Plugin Developer as we cannot help resolve conflicts with 3rd party plugins as per Themeforest Guidelines.
  • However if it is a popular plugin let us know the details so we can look into adding support for it in future Theme Updates .

6: Caching and Minification :

  • Simply Deactivating the Plugin will not clear the plugin cache . Be sure to turn off all Caching and Minification in the Plugin Settings Page.
  • We Recommend using Better WP Minify for Minification and W3Total Cache for caching .


Please be sure to follow each step precisely and if the issue still exist add/create your WP login details as well as FTP details in the comments.

Also be sure to let us know the specific page url where the issue can be found and how we would be able to recreate it.