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Welcome to the ThemeNectar Support Forum!

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. If a plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out the documentation

Thanks for purchasing our theme & have a great day! :)

ThemeNectar

  Featured Articles

Hosting Google fonts locally If you would like to keep using the available Google fonts within the Typography options, but need to host them locally ... Read Article Add a Custom Font Add custom fonts to the "Typography" section of the Salient Theme Options Panel Option #1: Use a plugin The plugin U ... Read Article W3 Performance Setup Salient Optimization Guide : http://themenectar.com/docs/salient/performance-optimization-guide/W3 Total Cache General ... Read Article Troubleshooting Video Backgrounds See updated Docs here : http://themenectar.com/docs/salient/page-builder-row/#video-background . If you can't get ... Read Article
Hiding Rows on Mobile / Desktop in Visual Composer By default, the Salient Page Builder does not allow you to hide the Rows Using the Responsive Options Tab like the VC Co ... Read Article Add Down Arrow in FullScreen Page Rows Option [JS hack] Note:  The Below Code is just a hack and is provided AS IS for Experienced Developers. Kindly do not ask related questio ... Read Article Make Masonry Blog height Uneven (Not Fixed) If your Images are not Sized the Same and you dont want to size them Manually add this into the Custom CSS box located in you ... Read Article Getting Started - First Steps Please Follow These Steps if you have just Purchased the Theme and Need help Getting Started .Download Your ThemeInstall your ... Read Article
1 | Troubleshooting the Salient Theme (Website not working correctly) Please be sure to follow each step precisely and if the issue still exist add/create your WP login details as well as FTP det ... Read Article Add Phone-Number/Email in secondary menu with icon Please add the span html inside the secondary menu text as : <span class='fa icon-phone'></span>0437 445 352 ... Read Article Updating Your Theme and Plugins Updating the Theme : Please view our New Guide: http://themenectar.com/docs/salient/updating-salient/ . Updat ... Read Article Change logo url link via JS code Globally. Add this JS code in the Google Anlaytics Section :   <script type='text/javascript'> jQuery( document ... Read Article
Add TEXT Next to Hamburger Menu Icon Theme Version 8.5+ Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cr ... Read Article Corporate Demo - Contact Form A common question that’s asked about some of the demo contact form setups is how to make some of the fields display in colu ... Read Article Size of images in lightbox . Images getting cut Hey !Simply change your "large" image size in settings > media to 1280x720 and it should work alright :) Cheers Read Article Clear Cache Clear Your WordPress Site CacheWordPress is fairly database intensive so it’s highly recommended to host your WordPress sit ... Read Article
Make Nectar Slider Button open lightbox link or video Add in the lightbox extra class here :  and the JS in here  ... Read Article 4 | Installing and Updating Salient Visual Composer (Bundled with Theme) Please Note that Salient VC 4.7.4 ++ requires PHP 5.4 or higher to be running on your server. Please contact your hosting pro ... Read Article Theme Installation Errors The Salient theme should install without any errors, although on some occasions people encounter errors so here are the ... Read Article Anchor Links not Working Salient Theme: 7.x How to solve: Browser shows undesired positioning of anchor links if/when returning from 'other' site p ... Read Article
Changing Theme Texts Using Loco Translate Plugin . You can view the Updated Documentation Article here: http://themenectar.com/docs/salient/translations/ .Please see: ... Read Article How to Translate the theme See Relevant url : http://themenectar.com/docs/salient/translations/  Translation Basics The section covers the s ... Read Article Nectar Flexible Slider Height Cropping Image in Responsive Screen Sizes. Please see Updated Doc here : http://themenectar.com/docs/salient/nectar-slider-plugin/ .  Read Article Comments not showing on Pages By default there's no option for the comment field on static pages, but adding it in is simple. If you'd like to handle it i ... Read Article
Firefox Padding Top and Bottom Not Appearing on Columns Firefox has a bug which causes the top and bottom padding to not work if the padding is using percentage values.  ... Read Article Google Page Insights Shows Errors/Warnings Read Article Create Landing Page (Remove Header / Footer per page ) You need to find the Page id of the page you want to remove the Header and footer . Here is how to find it: http://quadroidea ... Read Article Make button open lightbox The correct HTML to add a button with an icon that links to a video would be: <a class="nectar_video_lightbox nectar ... Read Article
Howto: Make logo big or small Add this into the Custom CSS box located in your Salient Options panel:/* Desktop greater then 1000px */ @media only screen ... Read Article Change Slide Out Widget Icon .slide-out-widget-area-toggle i:before { content: 'f0e0'; font-family: 'FontAwesome'; top: 6px !important; ... Read Article Adjust Nectar Slider Text with CSS Using the Extra Class Field in the Nectar Slider "Edit Slide" Page you can target individual slides :  Use the extr ... Read Article Nectar Slider CSS Classes The nectar slider has a few CSS classes you can add for different effects/behavior. A nifty one we created as a bonus is call ... Read Article
Salient Mega Menus View the Latest Salient v13 Doc here: http://themenectar.com/docs/salient/salient-menu-options/ Mega Menus ... Read Article Change Mobile Column Order For Salient Version 12 or above: As of Salient 12 the Column Position can be changed in the Row Settings : For Salien ... Read Article Removing Author, Date, Tags, and Comments on Blog Titles /* For Blog page */ body .meta-author { display: none !important; } body .meta-category { display: none !importa ... Read Article

Public Tickets

Laura Uber Interactive Map Sizing   Salient - Responsive Multi-Purpose Theme   Updated 20 minutes ago   1 Most recent comment from Laura Uber:This may be more of a request, but is there a way to make the interactive map more responsive between desktop and mobile views? In my exact use, I'd like the desktop height of the map to be talle ... Alessandro fancy box element personalization   Salient - Responsive Multi-Purpose Theme   Updated 5 hours ago   1 Most recent comment from Alessandro:Hi, I used the fancy box element to create 5 columns of images on the home page. https://www.v-arch.it/ I can't set a relative height for the fancy box so that it adapts to the screen height for ... Rigo Change hover on Fancy Box to click on mobile devices   General   Updated 1 day ago   1 Most recent comment from Rigo:Hi there,I'm very sure this has already been asked before (maybe a several times already), but I can't seem to find the answer... Is there a possible (simple) way to change the hover effect ... Mario interactive hero effect on the homepage   Salient - Responsive Multi-Purpose Theme   Updated 2 days ago   2 Most recent comment from Pat:Hello Mario, Thanks for reaching out. That interactive effect is achieved using a specific Salient element called the Content Trail. If you imported the Signal Demo, you can find this element located ... lori21 Button spacing issues on Fancy Box   Salient - Responsive Multi-Purpose Theme   Updated 3 days ago   5 Most recent comment from lori21:That fixed it - thank you so much!
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