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  Public Ticket #1165271
Demo import manual and auto method not working for me
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  •  30
    damien started the conversation
    May 9, 2017 at 8:25pm

    Hi,

    Ive tried importing the photography demo the 1click method which doesnt work...

    I also tried importing the XML file as instructed on your documentation but got message that said something like "Are you sure, try again" and then when clicking to try again it said something about uploading something with content.

    Is there another reason why this demo import might not work?

    Thanks

    Damien

  •  3,033
    Andrew replied
    May 9, 2017 at 10:35pm

    Hi Damien,

    Thanks for contacting us regarding your query.

    I am going to ask you take a look at the link below to address the issue of "Are you sure you want to do this" and then to install the demo content in the second link below

    https://themenectar.ticksy.com/article/8159/

    Importing Demo Content

    https://themenectar.ticksy.com/article/8267/

    Please let me know if there are any more questions that I may answer for you.

    Cheers! 

  •  30
    damien replied
    May 10, 2017 at 8:34am

    Hi,

    Ive increased the php config memory limit to 256mb and still no go on the install using the manual method...

    My host are saying that I need to upload the files through FTP instead of the WP dashboard instead but im not even sure where im supposed to drop the content.xml file and I presume this file also makes some calls to download and install some media elements too right?

    My host also wont increase the server php.ini values which isnt helpful either!

    Any tips for how to gte the photography demo content uploaded?


    Thanks

    Damien

  •  9,009
    Tahir replied
    May 10, 2017 at 10:18am

    Hey Again,

    Your PHP Settings are likely not correct. 

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team 

  •  30
    damien replied
    May 10, 2017 at 2:12pm

    Hi,

    All of my setting are correct except the max_execution_time is 30 not 60. Im seeing if they can change this. hopefully this will resolve the issues im having.

    Thanks

    Damien