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Public Tickets

janebadu Single product page not working on mobileClosed   General   Updated July 31, 2023 at 10:11am   9 Most recent comment from janebadu:that's worked, thank you so much Martin Salient Theme Blog-PaginationClosed   Salient - Responsive Multi-Purpose Theme   Updated July 31, 2023 at 6:57am   4 Most recent comment from Austin:Hey Martin,Thank you for getting back to us.Try reaching out to the site ground team and you can reach out to us with the feedback of the same. I will also notify the developer of this issue.We appre ... fourtencreative Mp4 Video Poster not Showing in SafariClosed   Salient - Responsive Multi-Purpose Theme   Updated July 29, 2023 at 1:07am   7 Most recent comment from ThemeNectar:Glad to hear!Cheers tiglath Product Category LayoutClosed   Salient - Responsive Multi-Purpose Theme   Updated July 28, 2023 at 6:53pm   2 Most recent comment from Pat:Hi there,This is not really possible with the current theme settings for woocommerce. They will apply to all product category pages.What maybe you could do is create a page with the layout you want th ... mrittman Flip Boxes BG color incorrect on iPhoneClosed   Salient - Responsive Multi-Purpose Theme   Updated July 28, 2023 at 4:56pm   3 Most recent comment from mrittman:Sounds good, I guess I'm throwing in the towel on this. Alixj secondary header barClosed   Salient - Responsive Multi-Purpose Theme   Updated July 28, 2023 at 9:11am   4 Most recent comment from Austin:Hello again,Thank you for getting back to us and my apologies for that. Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure acc ... Barreoblique Problem with Arizonia fontClosed   Salient - Responsive Multi-Purpose Theme   Updated July 27, 2023 at 9:17pm   3 Most recent comment from Barreoblique:Yeah!Thanks body! ecuascott hotspot font sizeClosed   General   Updated July 27, 2023 at 5:55pm   2 Most recent comment from Tahir :Hey Again,Please provide the page URL so we can write up what's possible. Thanks. rickpkw Off Canvas Menu BugClosed   General   Updated July 27, 2023 at 1:09pm   2 Most recent comment from Pat:Hi there,We were not able to replicate this on our end.Could make sure all Salient related plugins are up to date. If they are not up to date there should be a message in appearance install plugins a ... johnc2369 License helpClosed   Salient - Responsive Multi-Purpose Theme   Updated July 27, 2023 at 1:08pm   7 Most recent comment from ThemeNectar:Hey John, we do not store domain associations with license codes -- You simply must own one license per live deployment of Salient. If you're updating via manually uploading the theme, you won� ... Arthur Social + Web Icons Have Turned to BoxesClosed   Salient - Responsive Multi-Purpose Theme   Updated July 27, 2023 at 7:55am   4 Most recent comment from Pat:Hi Arthur,Yes, probably you have multiple plugins doing the same job causing a conflict.Try and compare the functionality of both classes of plugins that is WP-Optimize Vs Siteground Optimizer and s ... Leah Dossey ADA ComplianceClosed   Salient - Responsive Multi-Purpose Theme   Updated July 27, 2023 at 12:04am   3 Most recent comment from ThemeNectar:Hey Leah, while a big part of meeting AA compliance is determined by how you utilize the theme to create your content e.g. supplying aria labels/alt tags, using correct contrasting colors, etc. Salie ... Lia photo'sClosed   Salient - Responsive Multi-Purpose Theme   Updated July 26, 2023 at 8:01pm   4 Most recent comment from Pat:Hi there,Smart slider is not part of the theme and its something from maybe a plugin of the same name you are running. Please check on that and contact the plugin support for assistance on how to use ... Matteo Builder not working properlyClosed   Salient - Responsive Multi-Purpose Theme   Updated July 26, 2023 at 4:33pm   14 Most recent comment from Austin:Hello Matteo,Thank you for getting back to us.Please check for Browser Console Errors as shown in this article: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors and let u ... Max Vimeo Preview ImageClosed   Salient - Responsive Multi-Purpose Theme   Updated July 26, 2023 at 4:30pm   4 Most recent comment from Austin:Hey Max,Thank you for getting back to us.Unfortunately, our video player does not allow for this at the moment. I have added this as a wishlist request for consideration for future updates.You can try ...