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Public Tickets

MIchelle Grogan blog set up issuesClosed   General   Updated September 10, 2020 at 7:28am   2 Most recent comment from Austin:Hi MIchelle,Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the ... freedom_fun website theme bought years agoClosed   General   Updated September 8, 2020 at 9:35am   2 Most recent comment from Tahir :Hey freedom_fun ,If you are using a Child Theme that has customizations in it then those files would need to be revised. A quick way to check is to switch to the Parent Theme and see if the issues a ... fablabenschede Nectar slider Backend button problemClosed   General   Updated September 1, 2020 at 9:34am   3 Most recent comment from fablabenschede:Best,After testing it's Calendarize it!Luckily i'm not using it right now so i removed it.Thanks a Lot!!!  rmvc Inserting php codeClosed   General   Updated August 27, 2020 at 3:40pm   2 Most recent comment from Austin:Hi there,To access and edit functions.php, I recommend checking out this guide https://www.converticacommerce.com/support-maintenance/how-to-edit-functions-php-in-wordpress/Hope this help, Let me kn ... T.C. Ferguson Video Background Prevents SleepClosed   General   Updated August 24, 2020 at 10:27am   2 Most recent comment from Tahir :Hey T.C,I believe it is a browser issue and we can't affect it .Thanks rmvc password protected pageClosed   General   Updated August 24, 2020 at 6:25am   2 Most recent comment from Austin:Hi there, Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the p ... pratikp1583 1js_composer_salient - errorsClosed   General   Updated August 20, 2020 at 5:29pm   2 Most recent comment from Tahir :Hey pratikp1583 ,This might help: https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/.Thanks  Haig Hamamgian megamenuClosed   General   Updated August 19, 2020 at 12:08pm   3 Most recent comment from haigo:Ok.Thanks. Close the ticket justesara Translating "Previous Project" and "Next Project" in portfolioClosed   General   Updated August 13, 2020 at 6:10am   4 Most recent comment from Tahir :Glad to be of help.Thanks Justin secondary header menu navigation social iconsClosed   General   Updated August 11, 2020 at 11:19am   4 Most recent comment from Tahir :Hey Again,They don't seem to be using the Salient Theme. Unfortunately Salient has no such Design Option available which would add the Social Icons Next to the Mobile Hamburger icon.Thanks  Ivy Everitt Image Gallery EditingClosed   General   Updated August 6, 2020 at 3:29pm   2 Most recent comment from Tahir :Hey Ivy,I am afraid that's not possible as both Page Elements offer specific features.Thanks  BuiltByGo wp_body_open Missing?Closed   General   Updated August 6, 2020 at 2:55pm   2 Most recent comment from Tahir :Hey Were you able to use the Secondary Header built into the Salient Theme:  Click Image to View LargerThanks  Veronica Restrepo Full Width Post Page & No HeaderClosed   General   Updated August 6, 2020 at 2:45pm   6 Most recent comment from Tahir :Hey Again,Sorry for the late turn around, we can get overwhelmed sometimes by the number of tickets. Did you try using these Field in the Salient Theme Options Panel: Click ImageThanks  Gerardo Agregar iconos a itemsClosed   General   Updated August 4, 2020 at 6:45am   2 Most recent comment from Tahir :Hey Gerardo ,Were you able to have a look at our pre-built layouts and see if there is any layout that works for you : http://themenectar.com/docs/salient/salient-studio/ .Thanks  Abel Ekele Fancybox border radius & color styling settings not workingClosed   General   Updated August 3, 2020 at 5:29am   2 Most recent comment from Tahir :Hey Abel Ekele ,Try adding the Purchase Code again and provide a user/pass so we can check the live url.Thnaks