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Public Tickets

richiebozza Salient WooCommerce files out of dateClosed   General   Updated November 10, 2023 at 4:06pm   2 Most recent comment from Judith Olango:Hi there,Thanks for choosing Salient.I would suggest you update to the current version 16.0.5 also ensure you update the Woocommerce plugin and the salient plugins.You can use this guide to help updat ... Boba Portfolio CategoriesClosed   General   Updated November 9, 2023 at 10:05pm   4 Most recent comment from Judith Olango:Hi there,Sure, I will go ahead and close the ticket.Please feel free to write to us in case of any other queries.Best Regards pscinc Font Awesome not loading correctlyClosed   Salient - Responsive Multi-Purpose Theme   Updated November 9, 2023 at 1:50pm   9 Most recent comment from pscinc:Thank you! I'm not sure why it didn't work when I added it, but appreciate the assist. TheSnapAgency Overwrite file in child themeClosed   Salient - Responsive Multi-Purpose Theme   Updated November 9, 2023 at 11:53am   4 Most recent comment from Tahir :Hey Again, You will have to copy "nectar_post_grid_item_markup" function to the Child Theme functions.php file to overwrite it easily. Overriding the file would require editing other files which would ... Cornelius Hero pictures will not load before scrollingClosed   Salient - Responsive Multi-Purpose Theme   Updated November 9, 2023 at 9:31am   2 Most recent comment from Andrew Cooke:Hello Cornelious,Thank you for getting back to us.Try disabling the lazy load images and delay javascript execution in the salient > general settings > performance again. Then clear your site cache an ... ilya Clone Portfolio ItemClosed   Salient - Responsive Multi-Purpose Theme   Updated November 9, 2023 at 5:15am   2 Most recent comment from Andrew Cooke:Hello there,Thank you for reaching out to us.Try using this plugin or something similar if you want to clone your portfolio/page/post items https://wordpress.org/plugins/duplicate-page/.I hope that h ... sramzee Animated SVG logoClosed   Salient - Responsive Multi-Purpose Theme   Updated November 9, 2023 at 12:42am   8 Most recent comment from ThemeNectar:Hey Sramzee, Adding the ability to specify a Lottie element as the logo is not currently a scheduled feature and would require custom modifications through a child theme, specifically by overriding t ... Aaron Taravaki Change transparent header background color on hoverClosed   General   Updated November 8, 2023 at 4:23am   4 Most recent comment from Judith Olango:Hello Aaron,Thanks for writing back.We don't have an option to change the background color on hover. You can only change on scroll.Please feel free to contact us in case of any other queries. Filip Beunens MenuClosed   Salient - Responsive Multi-Purpose Theme   Updated November 7, 2023 at 7:03pm   3 Most recent comment from Judith Olango:Hello Filip,Glad you were able to resolve this.Please feel free to open a new ticket in case of any other queries.Best Regards. think4 Portfolio Single ProjectClosed   Salient - Responsive Multi-Purpose Theme   Updated November 7, 2023 at 5:37pm   3 Most recent comment from think4:Great! Now the single views of the projects work again!Best regards kontakt897 Lasse Website looks different on screens with high resolutionClosed   Salient - Responsive Multi-Purpose Theme   Updated November 7, 2023 at 9:54am   4 Most recent comment from Tahir :Hey Again,Yes, it would resize accordingly . You can try a test page and use the pre-built templates in the Salient Studio: https://themenectar.com/docs/salient/salient-studio/ . Thanks. daveg26 GoDaddy Seal code appearing in FooterClosed   Salient - Responsive Multi-Purpose Theme   Updated November 7, 2023 at 4:49am   2 Most recent comment from Judith Olango:Hi there, Thanks for writing to us. I kindly request you to check for plugin conflicts.  To do this: 1. Deactivate one plugin at a time.2. After deactivating each plugin, check if the issue persists. ... parkerwhite Team Member ImageClosed   Salient - Responsive Multi-Purpose Theme   Updated November 7, 2023 at 4:36am   2 Most recent comment from Judith Olango:Hi there,Thanks for writing to us.This is an expected behavior on mobile as the mobile is set to only display the bio text and not image side by side.However, we'll take this as a suggestion to h ... Clara Override salient-portfolio fileClosed   Salient - Responsive Multi-Purpose Theme   Updated November 6, 2023 at 7:15pm   2 Most recent comment from ThemeNectar:Hey Clara, when overloading that file via a child theme, you can actually keep it at the root. i.e. salient-child/taxonomy-project-type.php Kind regards domyr Carousel Pagination ControlsClosed   Salient - Responsive Multi-Purpose Theme   Updated November 6, 2023 at 11:54am   8 Most recent comment from Judith Olango:Hi Dan,Thanks for writing back.I do not see the pagination controls on the carousel even on mobile:Please let me know what I am missing.I look forward to hearing from you.