Public Tickets
solaesthetic1
AccountClosed
General
Updated August 15, 2022 at 6:29am
2
Most recent comment from Judith Olango:Hi There,Thanks for choosing Salient.Please try logging in from incognito window and check again.Thanks.
Neil Schneider
Many Nectar Sliders Not ListedClosed
General
Updated August 9, 2022 at 10:58pm
2
Most recent comment from Neil Schneider:I found the solution. I was sort of wrong and sort of right. The solution was to increase the page listing size (I used 100), and I was able to see my missing sliders. I think there is a bug bec ...
RealYogan
Salient core plugin problem - Unable to edit any page/postClosed
General
Updated August 9, 2022 at 5:57am
6
Most recent comment from Tahir :Hey Tristancreativedesign ,Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ . It would be best to contact the hos ...
katerkarlo
Nectar SliderClosed
General
Updated August 5, 2022 at 6:41pm
2
Most recent comment from Judith Olango:Hi There,Thanks for keeping in touch.I am not sure what would be causing the issue, however I recommend you optimize your site using this guide:http://themenectar.com/docs/salient/performance-optimiza ...
John Martini
Product CatelogClosed
General
Updated August 2, 2022 at 4:48pm
2
Most recent comment from Judith Olango:Hello John,Thanks for keeping in touch.This looks like a third party plugin added functionality. I am afraid Salient does not provide the functionality to add this button.Thanks.
pedro
salient - service themesClosed
General
Updated August 1, 2022 at 5:18pm
2
Most recent comment from Judith Olango:Hello Pedro,Thanks for choosing Salient.Please send in your website URL so that we can provide css for it.Thanks.
pedro
Service ThemeClosed
General
Updated August 1, 2022 at 6:34am
2
Most recent comment from Judith Olango:Hello Pedro,Thanks for writing to us.Please head to page settings and disable the off canvas row option from here:Thanks.
onpageukr
Project CategoriesClosed
General
Updated July 26, 2022 at 6:15pm
5
Most recent comment from Judith Olango:Hello There,Code customization of the core files is beyond our scope of support. I would recommend hiring a private developer to assist with further customization.Thanks.
Kevin Vrević
White spaceClosed
General
Updated July 26, 2022 at 8:38am
16
Most recent comment from Kevin Vrević:Thank you. It works.
Brian
Not all template / demo sections are availableClosed
General
Updated July 26, 2022 at 8:12am
13
Most recent comment from Brian:Hi Judith,Thanks!I wasn't aware that changing the theme name stopped the theme from being able to update... 😅It's now up-to-date and it works. 😊
Archies Shedge
Apply Coupon and Update Cart Not WorkingClosed
General
Updated July 21, 2022 at 7:44am
2
Most recent comment from Judith Olango:Hello Archies,Thanks for keeping in touch.Please check for plugin conflicts by deactivating the third party plugins then reactivate them back one by one to see the one that causes issues.Thanks.
Ali
Post grid filter issue on mobileClosed
General
Updated July 20, 2022 at 11:32am
6
Most recent comment from Ali:Thank you :)
mark white
Youtube URL not working as backround video in salient rowClosed
General
Updated July 18, 2022 at 4:04am
2
Most recent comment from mark white:You can close this ticket I solved the issue..
mplex
Remove mobile off canvas menu in SalientClosed
General
Updated July 17, 2022 at 7:50am
2
Most recent comment from Noah Munene:Hi there,No there is no option for removing the menu icon on mobile view.Try the following CSS:
@media only screen and (min-width: 1px) and (max-width: 999px){
.slide-out-widget-area-toggle {
disp ...
Patricia Allison
Search BarClosed
General
Updated July 14, 2022 at 5:20pm
4
Most recent comment from Judith Olango:Hello Patricia,
Could you switch to the Parent Theme and check whether the Child Theme code is causing the Text Backwards issue?.
Please also update the bundled plugins as well as the Page Builder . ...