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Public Tickets

Jess General questionClosed   General   Updated August 30, 2022 at 1:25am   3 Most recent comment from Jess:Thank you Tahir! Je clark Adjusting product textClosed   General   Updated August 29, 2022 at 1:52pm   4 Most recent comment from Je clark:Sorry for this I switched browsers and all is good now.. Thank you for your time. mark white Customizing Product page using salient themeClosed   General   Updated August 27, 2022 at 6:56am   3 Most recent comment from mark white:this solved this issue... thank you  ms-mediatech WPBakery without functionClosed   General   Updated August 24, 2022 at 9:57am   4 Most recent comment from ms-mediatech:I found the problem. The "WP-Optimizer" does not allow access to the front end editing. Many thanks for the support Eric bulk discount when purchasing bulk licensesClosed   General   Updated August 20, 2022 at 2:23pm   6 Most recent comment from ThemeNectar:Hey Eric, Yes, when purchasing bulk licenses in quantities over 50 Envato will process the order with a bulk discount. You'll just need to contact them at [email protected] to set it up. The gener ... Shawn v15 Salient Front End Bug - Cant Move ColumnsClosed   General   Updated August 19, 2022 at 4:09pm   6 Most recent comment from ThemeNectar:Hey Shawn, 15.0.2 is now out which includes an update for the WPBakery Page Builder plugin to correct this.Kind regards, Brian Nieves I cannot save a row as a templateClosed   General   Updated August 19, 2022 at 1:10am   3 Most recent comment from Tahir :Hey Again,This was fixed in prior releases.Please update to the Latest Salient Theme Version. The current version of the theme is 15 . Salient versions older than v11 won't be compatible with Wo ... Kevin Vrević Client logos rowClosed   General   Updated August 17, 2022 at 9:24pm   3 Most recent comment from Judith Olango:Hello Kevi,Thanks for keeping in touch.Please turn off lazy loading from the performance section here:Also try turning off any lazy loading plugin and see whether that helps.Thanks. Kevin Vrević Text color in portfolioClosed   General   Updated August 17, 2022 at 11:40am   7 Most recent comment from Tahir :Hey Again,Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no  ... David Salient Nectar SliderClosed   General   Updated August 16, 2022 at 1:51am   6 Most recent comment from Tahir :Hey Again, Hiding the Nectar Slider would not stop it from loading. We would suggest using Youtube Videos as Row Background rather than the slider. Also view the Pre-built Templates for Layout ideas: ... solaesthetic1 AccountClosed   General   Updated August 15, 2022 at 6:29am   2 Most recent comment from Judith Olango:Hi There,Thanks for choosing Salient.Please try logging in from incognito window and check again.Thanks. Neil Schneider Many Nectar Sliders Not ListedClosed   General   Updated August 9, 2022 at 10:58pm   2 Most recent comment from Neil Schneider:I found the solution.  I was sort of wrong and sort of right.  The solution was to increase the page listing size (I used 100), and I was able to see my missing sliders.  I think there is a bug bec ... RealYogan Salient core plugin problem - Unable to edit any page/postClosed   General   Updated August 9, 2022 at 5:57am   6 Most recent comment from Tahir :Hey Tristancreativedesign ,Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ . It would be best to contact the hos ... katerkarlo Nectar SliderClosed   General   Updated August 5, 2022 at 6:41pm   2 Most recent comment from Judith Olango:Hi There,Thanks for keeping in touch.I am not sure what would be causing the issue, however I recommend you optimize your site using this guide:http://themenectar.com/docs/salient/performance-optimiza ... John Martini Product CatelogClosed   General   Updated August 2, 2022 at 4:48pm   2 Most recent comment from Judith Olango:Hello John,Thanks for keeping in touch.This looks like a third party plugin added functionality. I am afraid Salient does not provide the functionality to add this button.Thanks.