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Welcome to the ThemeNectar Support Forum!

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. If a plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out the documentation

Thanks for purchasing our theme & have a great day! :)

ThemeNectar

Public Tickets

detapa Demo content update   Salient - Responsive Multi-Purpose Theme   Updated 4 hours ago   2 Most recent comment from Andrew Cooke:Hi Erem, Thank you for getting in touch. Try clearing your permalinks and see if that helps https://www.wpbeginner.com/beginners-guide/how-to-regenerate-your-permalinks-in-wordpress/. Try that and let ... giulianohelguero22 Footer area   Salient - Responsive Multi-Purpose Theme   Updated 4 hours ago   2 Most recent comment from Andrew Cooke:Hi Guiliano, Thank you for getting in touch.  You can edit this footer using the global section as shown in this guide https://themenectar.com/docs/salient/page-builder-global-sections/. Try that and ... SYAWEDIS N Can i prevent Self host video player from autoplaying?   General   Updated 12 hours ago   4 Most recent comment from Andrew Cooke:Hi again, Thank you for getting back to us. Unfortunately, this is not possible with the Self Hosted Video element and the lightbox trigger. We appreciate your understanding on this matter. Kind regar ... caftandumaroc1 Can’t Find Where to Activate My Salient License   Salient - Responsive Multi-Purpose Theme   Updated 13 hours ago   2 Most recent comment from Andrew Cooke:Hi there, Thank you for getting back to us. You do not have to activate your theme but you can add the purchase code in the Envato Plugin. Here's a guide that can help you with this: https://them ... Filip Beunens Salinet menu items other behavior between menu's   Salient - Responsive Multi-Purpose Theme   Updated 14 hours ago   5 Most recent comment from Filip Beunens:Wow, that was a lightning-fast solution!Thank you so much, and have a great weekend!Filip