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Welcome to the ThemeNectar Support Forum!

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. If a plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out the documentation

Thanks for purchasing our theme & have a great day! :)

ThemeNectar

Public Tickets

bryan510 map element   Salient - Responsive Multi-Purpose Theme   Updated 9 hours ago   4 Most recent comment from bryan510:This looks to have worked! I'll make the adjustments to match the colors I need.Thank you Tahir! decybel Tablet and mobile settings on salient   General   Updated 10 hours ago   4 Most recent comment from Tahir :Hey Again, Thanks for reaching out! . Try adding Different Background Images for each viewport using these controls and check:     Let me know if this helps! Happy to assist further if needed. Best ... Katherine Recent Posts   Salient - Responsive Multi-Purpose Theme   Updated 10 hours ago   3 Most recent comment from Katherine:Amazing! Thank you - I had seen similar info in a previous post, but couldn't make it work. Now, thanks to your explanation here , I understand what is happening and that I needed salient-core in ... decybel submit a ticket after a long time   General   Updated 13 hours ago   6 Most recent comment from Andrew Cooke:Hi again, Thank you for getting back to us. Yes. we recommend opening a new ticket for any questions you have to avoid confusion. We look forward to hearing from you. Thanks, frank0080 Global sections   General   Updated 14 hours ago   4 Most recent comment from Andrew Cooke:Hi Frank, Thanks for getting back to us.  To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials (dashboard URL, username, p ...