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Welcome to the ThemeNectar Support Forum!

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. If a plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out the documentation

Thanks for purchasing our theme & have a great day! :)

ThemeNectar

Public Tickets

damien samwell Images not showing on mobile in image galleries and blog feeds   Salient - Responsive Multi-Purpose Theme   Updated 41 minutes ago   2 Most recent comment from Tahir :Hey Again, Try using the Optimization Settings recommended in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference .  Best  ksdata carousel setting   Salient - Responsive Multi-Purpose Theme   Updated 13 hours ago   1 Most recent comment from ksdata:Hi,I would like to be able to round the corners relative to the carousel area - simple slider - as it happens for other sections of the site, is it possible?Thanks,Emanuela calder12 Column widths   Salient - Responsive Multi-Purpose Theme   Updated 13 hours ago   3 Most recent comment from calder12:Thank you!Also note I am an idiot and didn't register that only a small part of the design is narrower so I handled it with padding on those sections.But this is good info moving forward anyway, ... Eliora image grid overlay and text   Salient - Responsive Multi-Purpose Theme   Updated 15 hours ago   11 Most recent comment from Judith Olango:Hello Eliora, Thanks for writing back. To make the changes as requested, you will need to add some custom CSS code. To do this, please follow these steps: From your WordPress dashboard, Navigate to Sa ... PaulOgle_84 'Video Player' element missing from 'Media' tab   General   Updated 1 day ago   2 Most recent comment from Tahir :Hey Again, Its still in there:     Try testing for a plugin conflict to see if it fixes this issue. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it� ...