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Welcome to the ThemeNectar Support Forum!

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There's currently a known bug with Ticksy and the Envato API that may show your support as expired even when it is not - until this gets fixed please don't worry about it as support will still be provided 

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Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. Ifa plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out our video tutorials to see if your question could be answered in one of them.
  • Your WordPress installation is v3.5+

Thanks for purchasing our theme & have a great day! :)

ThemeNectar

  Featured Articles

Change "ALL" and "Sort Portfolio" Text on Portfolio Filter Bar [JS hack]

Place this JS script in a RAW JS Page element inside the tag on that particular page. See screenshot: http://prntscr.com/99em7b .<script ...

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Add TEXT Next to Hamburger Menu Icon

Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cross in the Box) :.slide-out-widget-area-toggle a:hover:after { ...

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Twitter Share Count API Closed

Here is the official link: https://blog.twitter.com/2015/hard-decisions-for-a-sustainable-platform . For the other counts to Please Update Theme .Cheers

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Change logo url link via JS code Globally.

Add this JS code using this technique: https://themenectar.ticksy.com/article/5528/jQuery('a#logo').attr('href','http://creativecorridor.co');Best.

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Changing Theme Texts Using Loco Translate Plugin .

Please see: https://localise.biz/help/wordpress/translate-plugin/beginners Below are the Steps to Install Loco Translate Plugin to change or edit Theme ...

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Anchor Links not Working

Salient Theme: 7.x How to solve: Browser shows undesired positioning of anchor links if/when returning from 'other' site pages. Steps: Go to ...

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Clear Cache

Clear Your WordPress Site CacheWordPress is fairly database intensive so it’s highly recommended to host your WordPress site with a webhost that provides built-in ...

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Nectar Flexible Slider Height Cropping Image in Responsive Screen Sizes.

Try using the Flexible Slider Height option in Nectar Slider. See screenshot:  Also when using the flexible slider height option you have to enter ...

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2 Minute Theme Update.

Updating the Salient Theme is incredibly simple and as long as you’ve made all of your changes to your site using a child theme, you won’t have to worry about ...

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Make button open lightbox

The correct HTML to add a button with an icon that links to a video would be: <a class="nectar-button small accent-color regular-button" target="_blank" ...

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Installing and Updating Salient Visual Composer (Bundled with Theme)

Please Note that Salient VC 4.7.4 ++ requires PHP 5.4 or higher to be running on your server. Please contact your hosting provider to ensure your php version is ...

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Howto: Make logo big or small

Add this into the Custom CSS box located in your Salient Options panel:/* Desktop greater then 1000px */ @media only screen and (min-width : 1000px) { ...

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Updating Your Theme and Plugins

Hey! Note: Visual Composer 4.7.x requires PHP 5.3 or latest. If you have an earlier version your site will result in a blank page. Updating ...

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Change Slide Out Widget Icon

.slide-out-widget-area-toggle i:before { content: '\f0e0'; font-family: 'FontAwesome'; top: 6px !important; position: relative; font-size: ...

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How to Translate the theme

TranslationIf this is your first time working with WordPress and you need to know more about this process (or are simply looking for a refresher course), there are ...

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Adjust Nectar Slider Text with CSS

Use the nth-child selector to target individual slides. body #ajax-content-wrap .nectar-slider-wrap .swiper-slide:nth-child(1) .content h2 { } Add this into the ...

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Add phone number in secondary menu with icon

Please add the span html inside the secondary menu text as :<span class='icon-phone'></span>0437 445 352 As can be seen in this screenshot: ...

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Comments not showing on Pages

By default there's no option for the comment field on static pages, but adding it in is simple.1) Add the code to page.php via Apperance -> Editor . <div ...

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Troubleshooting the Salient Theme (Website not working correctly)

Please follow these steps to Troubleshoot your Theme :1: Make sure your Wordpress Installation is updated to the latest version . See: How To Update .2: Make sure ...

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Create Landing Page (Remove Header / Footer per page )

You need to find the Page id of the page you want to remove the Header and footer . Here is how to find it: http://quadroideas.com/find-page-id-wordpress/ .Also ...

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The package could not be installed. The theme is missing the style.css stylesheet

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing� error message being displayed ...

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Size of images in lightbox . Images getting cut

Hey !Simply change your "large" image size in settings > media to 1280x720 and it should work alright :) Cheers

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  Public Ticket Activity

Mary Jephcott Visual composer not showing in back end   Updated 54 minutes ago   4   Salient - Responsive Portfolio & Blog Theme Most recent comment from Cedric:Hi there,I've got the same problem.Just updated the theme to 7.0.8 but nothing changed. Mike Emery Bold text not viewing correctly in Chrome   Updated 56 minutes ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Mike Emery:HelloI have changed the font to "Poppins" using the Typography tab in the Salient theme options. I have noticed that if I bold text it does not take effect in Chrome. It seems to view correctly in ... Dan Alton Parallax in Safari   Updated 7 hours ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Dan Alton:Putting together a site, vrpc.info. Using parallax for a few sections on the homepage that work fine in Chrome and Firefox, but behave differently in Safari. Haven't completed the site and haven't ... Rahul Morphing Outline Dimensions, Fixed Side Button, Contact Form Styling   Updated 9 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Rahul:Hey, Could I please have an update on these issues ?!! Chantelle Baxter Major issues with Salient Visual Composor   Updated 10 hours ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Chantelle Baxter:Thank you! It was fixed. Made a stupid mistake and hadn't properly updated the Composer plugin. As soon as I did that it all worked again.Thank you!  megatwist@gmail.com bbPress sidebar   Updated 10 hours ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from megatwist@gmail.com:Most of the info is in this thread already: https://themenectar.ticksy.com/ticket/155806 I'm just not sure what I need to do on the last step where it says "After that to get it to show ... paul greene Nectar Slider Settings Hang?   Updated 12 hours ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from paul greene:Fresh WP / Salient install and clicking on Nectar Slider settings hangs...no settings load.Thanks... Nir WP update broke my site   Updated 13 hours ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Nir:Hello, Today i updated WP version to the latest and my online portfolio site completely broke. My job search is heavily dependent on this portfolio, i'm not a coder too. I'm afraid that in ... Erik Change Portfolio Navigation Text Labels   Updated 16 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey ,Please see: https://themenectar.ticksy.com/article/5912/ . Best. Marcus GOMAD Graffix Portfolio buttons 'Back to all'   Updated 17 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey ,Please use the Parent Portfolio Overide Option : http://prntscr.com/b9txns . Best. Leonard Frost Lightbox Plugin for Video   Updated 1 day ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Leonard Frost:Since the latest update, video lightbox plugins no longer work. I'm pretty sure it has to do with the integrated PrettyPhoto lightbox that comes with the theme. Any suggestions on how to disable ... damien samwell Theme tweaks   Updated 2 days ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from damien samwell:Hi,Im in the process of wrapping up my website and just had a few questions. I'velookd across the support items and found a few fixes but they dont appear to work, can you possibly help with this ... Leonard Frost Parallax not working in latest version   Updated 2 days ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Leonard Frost:I noticed since updating to the latest version of Salient, I can't get parallaxing backgrounds to work.  Visual Composer is installed, no other plugins enabled.  Please see ... Jane Layout issue   Updated 2 days ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Jane:Has anyone experienced this?http://screencast.com/t/AlJfR3eQFI've already:-disabled (even deleted) my plugins-deactivate and activate the theme Jan Portfolio max columns   Updated 2 days ago   4   Salient - Responsive Portfolio & Blog Theme Most recent comment from Jan:Works perfectly, thanks Tahir! 
https://themenectar.ticksy.com/