Welcome to the ThemeNectar Support Forum!

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. Ifa plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out our video tutorials to see if your question could be answered in one of them.
  • Your WordPress installation is v3.5+

Thanks for purchasing our theme & have a great day! :)


Public Tickets

Mandig Demo content   Salient - Responsive Portfolio & Blog Theme   Updated Just now   6 Most recent comment from Mandig:Sorry to bother you again Tahir but I found out that the code is working correctly if I put it inside the header.php file in the main theme folder.  I had lots of problem copying the entire header.p ... Bannett Marketing Business Theme Testimonial   Salient - Responsive Portfolio & Blog Theme   Updated 1 hour ago   7 Most recent comment from Bannett Marketing:I went through the checklist.   No change switching to parent theme No change after WP 4.7 re-install No change after deactivating all plugins (except Salient_VC) No change after deletion of exist ... Garrett Bodman Display Portfolio in a Toggle Panel   Salient - Responsive Portfolio & Blog Theme   Updated 2 hours ago   3 Most recent comment from Garrett Bodman:Hey Tahir, Thanks so much for the reply. I tried the js code in the google analytics...  no luck. Here's the URL: http://redesign16.wms-mietservice.de/ and here's the WP admin login: http://redesign ... Bren Burrell Nectar slider full screen display   Salient - Responsive Portfolio & Blog Theme   Updated 2 hours ago   5 Most recent comment from Bren Burrell:Hi Tahir I remember seeing that red cross in the middle of a tiny thumbnail somewhere, but where? And what does it mean? That custom css has working. Why? If the slider does not have parallax set on ... Janice Sullivan salient visual composer   Salient - Responsive Portfolio & Blog Theme   Updated 2 hours ago   1 Most recent comment from Janice Sullivan:the plugin isn't working  when i enable it  it crashes my site  please help   i did upload the latest version of salient via filezilla and i'm still having problems   bluehost said my php is up t ...