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Welcome to the ThemeNectar Support Forum!

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There's currently a known bug with Ticksy and the Envato API that may show your support as expired even when it is not - until this gets fixed please don't worry about it as support will still be provided 

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Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. Ifa plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out our video tutorials to see if your question could be answered in one of them.
  • Your WordPress installation is v3.5+

Thanks for purchasing our theme & have a great day! :)

ThemeNectar

  Featured Articles

Change "ALL" and "Sort Portfolio" Text on Portfolio Filter Bar [JS hack]

Place this JS script in a RAW JS Page element inside the tag on that particular page. See screenshot: http://prntscr.com/99em7b .<script ...

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Add TEXT Next to Hamburger Menu Icon

Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cross in the Box) :.slide-out-widget-area-toggle a:hover:after { ...

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Twitter Share Count API Closed

Here is the official link: https://blog.twitter.com/2015/hard-decisions-for-a-sustainable-platform . For the other counts to Please Update Theme .Cheers

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Change logo url link via JS code Globally.

Add this JS code using this technique: https://themenectar.ticksy.com/article/5528/jQuery('a#logo').attr('href','http://creativecorridor.co');Best.

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Changing Theme Texts Using Loco Translate Plugin .

Please see: https://localise.biz/help/wordpress/translate-plugin/beginners Below are the Steps to Install Loco Translate Plugin to change or edit Theme ...

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Anchor Links not Working

Salient Theme: 7.x How to solve: Browser shows undesired positioning of anchor links if/when returning from 'other' site pages. Steps: Go to ...

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Clear Cache

Clear Your WordPress Site CacheWordPress is fairly database intensive so it’s highly recommended to host your WordPress site with a webhost that provides built-in ...

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Nectar Flexible Slider Height Cropping Image in Responsive Screen Sizes.

Try using the Flexible Slider Height option in Nectar Slider. See screenshot:  Also when using the flexible slider height option you have to enter ...

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Make button open lightbox

The correct HTML to add a button with an icon that links to a video would be: <a class="nectar-button small accent-color regular-button" target="_blank" ...

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Installing and Updating Salient Visual Composer (Bundled with Theme)

Please Note that Salient VC 4.7.4 requires PHP 5.4 or higher to be running on your server. Please contact your hosting provider to ensure your php version is ...

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Howto: Make logo big or small

Add this into the Custom CSS box located in your Salient Options panel:/* Desktop greater then 1000px */ @media only screen and (min-width : 1000px) { ...

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Updating Your Theme and Plugins

Hey!Note: Visual Composer 4.7.x requires PHP 5.3 or latest. If you have an earlier version your site will result in a blank page.Updating the Salient Theme is ...

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Change Slide Out Widget Icon

.slide-out-widget-area-toggle i:before { content: '\f0e0'; font-family: 'FontAwesome'; top: 6px !important; position: relative; font-size: ...

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How to Translate the theme

TranslationIf this is your first time working with WordPress and you need to know more about this process (or are simply looking for a refresher course), there are ...

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Adjust Nectar Slider Text with CSS

Use the nth-child selector to target individual slides. body #ajax-content-wrap .nectar-slider-wrap .swiper-slide:nth-child(1) .content h2 { } Add this into the ...

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Add phone number in secondary menu with icon

Please add the span html inside the secondary menu text as :<span class='icon-phone'></span>0437 445 352 As can be seen in this screenshot: ...

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Comments not showing on Pages

By default there's no option for the comment field on static pages, but adding it in is simple.1) Add the code to page.php via Apperance -> Editor . <div ...

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Troubleshooting the Salient Theme (Website not working correctly)

Please follow these steps to Troubleshoot your Theme :1: Make sure your Wordpress Installation is updated to the latest version . See: How To Update .2: Make sure ...

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Create Landing Page (Remove Header / Footer per page )

You need to find the Page id of the page you want to remove the Header and footer . Here is how to find it: http://quadroideas.com/find-page-id-wordpress/ .Also ...

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The package could not be installed. The theme is missing the style.css stylesheet

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing� error message being displayed ...

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Size of images in lightbox . Images getting cut

Hey !Simply change your "large" image size in settings > media to 1280x720 and it should work alright :) Cheers

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  Public Ticket Activity

Domen Fras Mobile issues   Updated 7 hours ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Domen Fras:Hello,First of all I would like to thank you for an awesome theme. But of course with every theme some modifications needs to be done. I have changed the Header padding of header navigation because ... Sarah logo in corner   Updated 11 hours ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Sarah:For some reason in the top left hand corner there is a blank square outline even though I have no image uploaded for the logo.  Sarah color overlay video   Updated 11 hours ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Sarah:I have no idea how I did it, but somehow I've added a white color overlay to the nectar slider video on the homepage. I can see there is an edit section where you can intentionally add a color ... Felix Full Height Row   Updated 22 hours ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Ali:Hi, you can add a class or ID to the row, and then in the custom css, or page specific css add for example: #full-height {min-height:100vh;}this will make the row full height, and will actually ... Martin Java Script CCS Problems   Updated 22 hours ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Martin:Hi,I have searched for possibilities for speed up my website. I've installed the plugin "Autoptimize". This plug-in compromized the Java-Scripts and CCS settings. Unfortunately I can't open my ... Chris All content gone   Updated 1 day ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Rynn:Hey again, I asked a question in Ticket #751875 - about visual composer not working & portfolios all lost... I received an email telling me you answered, but it seems the ticket is not ... Jonathan Change Menu Active/Hover Color   Updated 1 day ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey ,Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cross in the Box) : div#mobile-menu { background-color: #004594 ... Jamie Smith External / Affiliate button text doesn't show on product hover   Updated 1 day ago   4   Salient - Responsive Portfolio & Blog Theme Most recent comment from Jamie Smith:I've sorted it. I added this:.text-on-hover-wrap .categories {  display: none;}Thanks anyway,Jamie Filipe Mobile menu background clo   Updated 1 day ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Filipe:Yo yo yo!How do I change the background color of the menu on the mobile/responsive version, after the hamburger menu is opened? Right now the color is stuck in a black color.Thanks Jimmy How to improve the speed of website   Updated 2 days ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Jimmy:Problem solved. Thanks. Jimmy How o remove By bizplan168 | ブログ | No Comments below blog title   Updated 2 days ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Jimmy:Problem solved. Thanks Niklas Möller Social Icons in Head   Updated 2 days ago   5   Salient - Responsive Portfolio & Blog Theme Most recent comment from Devon Murray:Hi there,Just a heads up - same glitch happening here  too.thanks for this post though. Christopher Problems with portfolio and contact map   Updated 2 days ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Christopher:Hi there, hopefully you can help. I have just logged onto my site to update my portfolio.  The first problem that I have encountered is that the thumbnails on my portfolio page do not ... Kasper Østergaard Active link color makes link disappear   Updated 2 days ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Kasper Østergaard:Thank you Tahir :) Filipe how to change text size on toggle panel   Updated 2 days ago   5   Salient - Responsive Portfolio & Blog Theme Most recent comment from Filipe:And the Oscar goes to... Thair!
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