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Welcome to the ThemeNectar Support Forum!

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. If a plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out the documentation

Thanks for purchasing our theme & have a great day! :)

ThemeNectar

Public Tickets

Werbeagentur ComMotion Accessibility optimization   Salient - Responsive Multi-Purpose Theme   Updated 42 minutes ago   2 Most recent comment from Werbeagentur ComMotion:I just figured the secondary navigation larissa23 Image with Hot Spot   Salient - Responsive Multi-Purpose Theme   Updated 10 hours ago   4 Most recent comment from Judith Olango:Hi Larissa, Thanks for writing back To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials  (dashboard URL, username, passwo ... larissa23 Change Footer Columns   Salient - Responsive Multi-Purpose Theme   Updated 10 hours ago   4 Most recent comment from Judith Olango:Hi Larissa, Thanks for reaching writing back. To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials  (dashboard URL, userna ... John WPBakery Grid Builder   General   Updated 3 days ago   7 Most recent comment from Andrew Cooke:Hi Jeremiah, Thank you for getting back to us. If you make the edits in the main theme, they will be overwritten whenever you update the theme, hence why we advise you to add the code in the functions ... Ingrid Single Portfolio Items - 404 Error   Salient - Responsive Multi-Purpose Theme   Updated 3 days ago   2 Most recent comment from Andrew Cooke:Hi Ingrid, Thank you for getting back to us. Try flushing your permalinks as shown in this article https://www.wpbeginner.com/beginners-guide/how-to-regenerate-your-permalinks-in-wordpress/. Try that ...