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Public Tickets

nickelaos Nectar Slider not working with shortcodeClosed   General   Updated August 3, 2023 at 9:03am   12 Most recent comment from nickelaos:Great, thanks a lot! You really helped me. You can close the ticket. Lena Mobile Menu not inheriting typeClosed   General   Updated August 2, 2023 at 5:36am   2 Most recent comment from Andrew Cooke:Hi Lena, Thanks for keeping in touch. Please check for plugin conflicts by deactivating the third-party plugins then reactivate it back one by one to see the one that causes issues. Kind regards, Syed Imran Youtube icon is not visibleClosed   General   Updated August 1, 2023 at 10:03am   3 Most recent comment from Syed Imran:Thank you So much @Tahir its worked! janebadu Single product page not working on mobileClosed   General   Updated July 31, 2023 at 10:11am   9 Most recent comment from janebadu:that's worked, thank you so much ecuascott hotspot font sizeClosed   General   Updated July 27, 2023 at 5:55pm   2 Most recent comment from Tahir :Hey Again,Please provide the page URL so we can write up what's possible. Thanks. rickpkw Off Canvas Menu BugClosed   General   Updated July 27, 2023 at 1:09pm   2 Most recent comment from Noah Munene:Hi there,We were not able to replicate this on our end.Could make sure all Salient related plugins are up to date. If they are not up to date there should be a message in appearance install plugins a ... Paul-Emile Latour Spacing MilestoneClosed   General   Updated July 25, 2023 at 4:25pm   2 Most recent comment from Andrew Cooke:Hello there,Thank you for reaching out to us.Normally, the salient milestone element does not take HTML entities so it is not possible to add spacing between numbers in that way.Try adding spacing usi ... Paul-Emile Latour Remove Comma MilestoneClosed   General   Updated July 25, 2023 at 9:27am   3 Most recent comment from Paul-Emile Latour:Perfect that work perfectly! Felipe Tema desactualizadoClosed   General   Updated July 21, 2023 at 9:30am   4 Most recent comment from Andrew Cooke:Hey Filipe,Thank you for getting back to us.You should find this plugin by going to wp-admin dashboard > plugins.I hope that helps.Thanks, clayvaughan INP scoreClosed   General   Updated July 21, 2023 at 4:36am   2 Most recent comment from ThemeNectar:Hey Clay, That metric won’t be actively used in rankings until March of 2024. But, yes, we’ll be taking it into consideration with future updates. However, it’s also possible that third party J ... danielcs94 PaymentClosed   General   Updated July 19, 2023 at 8:21am   2 Most recent comment from Andrew Cooke:Hello there,Thank you for reaching out to us.Payments are handled by WooCommerce and not the theme. I'd recommend reaching out to the WooCommerce team to help you troubleshoot this issue.I hope ... ecuascott menu header changes color when activatedClosed   General   Updated July 18, 2023 at 4:43pm   7 Most recent comment from Andrew Cooke:Hello again, Thank you for getting back to us. Have you set up your mega menu as shown in our guide here http://themenectar.com/docs/salient/mega-menu/ to have the column menu animate like in the de ... Jakubjirik1 New menu designClosed   General   Updated July 17, 2023 at 9:20am   2 Most recent comment from Andrew Cooke:Hello there,Thank you for reaching out to us.To clarify, are you running the latest version of the theme? The current version of the theme is 16.0.1 and you could be using an older version. Here� ... ecuascott mega menu action line under textClosed   General   Updated July 17, 2023 at 5:13am   2 Most recent comment from Tahir :Hey Again,Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no  ... Krystian Wenta Smiles / EmoticonsClosed   General   Updated July 17, 2023 at 5:01am   6 Most recent comment from Tahir :Hey Again,I see you got it working: Best