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Public Tickets

Mark Lawson Can I purchase an upgrade without orginal licenseClosed   General   Updated May 22, 2023 at 6:33pm   2 Most recent comment from Andrew Cooke:Hello again, Thank you for getting back to us. Yes, you can purchase the new license and use it for the upgrade. You need to install the Envato Market Plugin and then add the license key there. You c ... Hugo Error using Salient themeClosed   General   Updated May 22, 2023 at 7:13am   3 Most recent comment from Hugo:Hello Tahir,Thanks for your response. And it turned out to be a PHP issue indeed. Once we dialed it back to 7.4 from 8.1 it started to work again. The site is back on-line again.Great support.Kind re ... nicolas Display the brand with the product nameClosed   General   Updated May 20, 2023 at 3:39pm   3 Most recent comment from nicolas:Thank you for always beeing so reactive :)i will have a look thanks  mark white Using Premium CDN with SalientClosed   General   Updated May 19, 2023 at 8:48am   7 Most recent comment from mark white:Thank You this Ticket can close Tom what is includedClosed   General   Updated May 18, 2023 at 8:51pm   7 Most recent comment from Judith Olango:Hi Tom,I request you open a new ticket with the new issue. This helps us have an easy time following your issue and responding more efficiently.Thanks. Daniela Sousa Cleaning up demosClosed   General   Updated May 17, 2023 at 10:33am   2 Most recent comment from Tahir :Hey Again,This should help: https://www.wpbeginner.com/plugins/how-to-reset-your-wordpress-database-to-default-settings/ . Thanks. Garba1957 WARNING ERROR UPDATING TO PHP 8Closed   General   Updated May 11, 2023 at 12:35pm   15 Most recent comment from Garba1957:OK, thank you for your help. Andy Barker where to change background imageClosed   General   Updated May 9, 2023 at 5:31am   4 Most recent comment from Andy Barker:Hi,Great theme with wonderful customer support.I would say thanks to Judith and Tahir.Have great day. UCOMEDIA HTML ErrorClosed   General   Updated May 4, 2023 at 4:01pm   4 Most recent comment from Andrew Cooke:Hello again,Thank you for getting back to us. Please check for plugin conflicts by deactivating the third-party plugins then reactivate them back one by one to see the one that causes issue. Kind rega ... nicolas modify the archive header of category in woocommerceClosed   General   Updated May 2, 2023 at 7:41am   4 Most recent comment from Tahir :Hey Again,You can change the H1 in the Salient Theme Options Panel -> Typography section "Heading 1" Field as that would change the H1 for all the pages.Thanks  joaos43 Image Mouse Hover IssueClosed   General   Updated April 27, 2023 at 3:53pm   3 Most recent comment from joaos43:Hey!Yes I have the Lazy Load Image active somewhere. I will deactivate and see if it works.Thank you for your help! :) clayvaughan Show infinite (but lazy loaded) posts on archive pageClosed   General   Updated April 26, 2023 at 2:19pm   3 Most recent comment from clayvaughan:thanks this is resolved now Katarzyna Mobile menuClosed   General   Updated April 24, 2023 at 8:08am   7 Most recent comment from Judith Olango:Hi there,For the icons not showing, I request you try installing the font awesome plugin and see whether that helps.Also you can adjust the logo size from here on mobile from here : Thanks. startmedialt Salient responsiveClosed   General   Updated April 22, 2023 at 6:42am   4 Most recent comment from Judith Olango:Hi there,You can edit from secondary header menu settings:Thanks. Denniswhd Neimil First colorful paintClosed   General   Updated April 19, 2023 at 9:03am   2 Most recent comment from Judith Olango:Hi Dennis,Thanks for writing to us.I am afraid we don't have this tool at the moment you may need to use a third party plugin.Thanks.