Public Tickets
Tom
what is includedClosed
General
Updated May 18, 2023 at 8:51pm
7
Most recent comment from Judith Olango:Hi Tom,I request you open a new ticket with the new issue. This helps us have an easy time following your issue and responding more efficiently.Thanks.
Daniela Sousa
Cleaning up demosClosed
General
Updated May 17, 2023 at 10:33am
2
Most recent comment from Tahir :Hey Again,This should help: https://www.wpbeginner.com/plugins/how-to-reset-your-wordpress-database-to-default-settings/ .
Thanks.
Garba1957
WARNING ERROR UPDATING TO PHP 8Closed
General
Updated May 11, 2023 at 12:35pm
15
Most recent comment from Garba1957:OK, thank you for your help.
Andy Barker
where to change background imageClosed
General
Updated May 9, 2023 at 5:31am
4
Most recent comment from Andy Barker:Hi,Great theme with wonderful customer support.I would say thanks to Judith and Tahir.Have great day.
UCOMEDIA
HTML ErrorClosed
General
Updated May 4, 2023 at 4:01pm
4
Most recent comment from Andrew Cooke:Hello again,Thank you for getting back to us.
Please check for plugin conflicts by deactivating the third-party plugins then reactivate them back one by one to see the one that causes issue.
Kind rega ...
nicolas
modify the archive header of category in woocommerceClosed
General
Updated May 2, 2023 at 7:41am
4
Most recent comment from Tahir :Hey Again,You can change the H1 in the Salient Theme Options Panel -> Typography section "Heading 1" Field as that would change the H1 for all the pages.Thanks
joaos43
Image Mouse Hover IssueClosed
General
Updated April 27, 2023 at 3:53pm
3
Most recent comment from joaos43:Hey!Yes I have the Lazy Load Image active somewhere. I will deactivate and see if it works.Thank you for your help! :)
clayvaughan
Show infinite (but lazy loaded) posts on archive pageClosed
General
Updated April 26, 2023 at 2:19pm
3
Most recent comment from clayvaughan:thanks this is resolved now
Katarzyna
Mobile menuClosed
General
Updated April 24, 2023 at 8:08am
7
Most recent comment from Judith Olango:Hi there,For the icons not showing, I request you try installing the font awesome plugin and see whether that helps.Also you can adjust the logo size from here on mobile from here : Thanks.
startmedialt
Salient responsiveClosed
General
Updated April 22, 2023 at 6:42am
4
Most recent comment from Judith Olango:Hi there,You can edit from secondary header menu settings:Thanks.
Denniswhd Neimil
First colorful paintClosed
General
Updated April 19, 2023 at 9:03am
2
Most recent comment from Judith Olango:Hi Dennis,Thanks for writing to us.I am afraid we don't have this tool at the moment you may need to use a third party plugin.Thanks.
Denniswhd Neimil
Overlapping Block in Wordpress ElementorClosed
General
Updated April 18, 2023 at 4:56am
2
Most recent comment from Tahir :Hey Again,Please contact the relevant support forum as Salient Theme does not use Elementor.Thanks
Tian cheng Eng
Website PHP Unable to updateClosed
General
Updated April 18, 2023 at 3:12am
2
Most recent comment from Tahir :Hey Again,Please update to the Latest Salient Theme Version.
The current version of the theme is 15.0.8 and the current version of the page builder is 6.9.1 . Salient versions older than v11 won' ...
Denniswhd Neimil
Wordpress Elementor Page SpeedClosed
General
Updated April 17, 2023 at 4:13pm
2
Most recent comment from Judith Olango:Hi Dennis,Thanks for writing back.Please try optimizing your site using this guide : http://themenectar.com/docs/salient/performance-optimization-guide/.Thanks.
Jamesway245
Showing a message when no posts are availableClosed
General
Updated April 17, 2023 at 2:48pm
2
Most recent comment from Judith Olango:Hi James,Thanks for keeping in touch.I am afraid we don't have this option at the moment, however we'd love to take this as a suggestion to help us improve on our features in the coming upda ...