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Public Tickets

Wordpress Dev. team how do I determine the version installedClosed   Salient - Responsive Multi-Purpose Theme   Updated June 18, 2024 at 6:05pm   6 Most recent comment from Judith Olango:Hi there,Thanks for writing back.We're glad this is resolved for you.To streamline our communication and ensure the timely resolution of all your inquiries, we kindly request that you open a new ... KEITH SCHEMBRI Switch of hosting and restore of Salient purchaseClosed   General   Updated June 18, 2024 at 3:36pm   4 Most recent comment from Tahir :Hey Again,You are likely missing a step. Please go through: https://www.wpbeginner.com/beginners-guide/ultimate-wordpress-migration-guide/ and let us know. Thanks Ginette Header elements overlapping in mobile viewClosed   Salient - Responsive Multi-Purpose Theme   Updated June 18, 2024 at 1:25pm   2 Most recent comment from Judith Olango:Hi Ginette,Thanks for writing to us. To make the changes as requested, you will need to add some custom CSS code. To do this, please follow these steps: From your WordPress dashboard, Navigate to Sali ... Dominic Richards Yoast BreadcrumbsClosed   General   Updated June 18, 2024 at 6:27am   2 Most recent comment from Andrew Cooke:Hi Dominic,Thank you for reaching out to us.Please refer to this article for more information:https://yoast.com/help/implement-wordpress-seo-breadcrumbs/.I hope this helps.Kind regards, chriswraley Custom CSS after theme updateClosed   Salient - Responsive Multi-Purpose Theme   Updated June 17, 2024 at 6:55pm   2 Most recent comment from Tahir :Hey Again,Another user reported the issue to which the developer responded with below:Unfortunately, i can't seem to access the server using those credentials - is there possibly a location lock ... stesim90 Calendly popup - buttonClosed   Salient - Responsive Multi-Purpose Theme   Updated June 17, 2024 at 3:38pm   4 Most recent comment from Andrew Cooke:Hi again,Thank you for getting back to us.Could you please confirm if the calendly embedd code is a JS script or HTML code? If this is the case, you will not be able to add this to the header. You can ... rtkaufman21 Footer Theme MergeClosed   Salient - Responsive Multi-Purpose Theme   Updated June 15, 2024 at 7:00am   2 Most recent comment from Tahir :Hey Again,Please view https://themenectar.com/docs/salient/page-builder-global-sections/  and remove it in there.  Thanks. chriswraley Issue accessing WP Admin dev site through WP EngineClosed   Salient - Responsive Multi-Purpose Theme   Updated June 14, 2024 at 5:10pm   2 Most recent comment from Judith Olango:Hi there,Thanks for writing to us.That message would occur when using PHP 7.4+ on your server along with an outdated version of Salient (less than v13). You can remove it by updating to the latest the ... camilladrums Video background mobileClosed   Salient - Responsive Multi-Purpose Theme   Updated June 14, 2024 at 12:41pm   2 Most recent comment from Andrew Cooke:Hi Camilla,Thank you for reaching out to us. Self Hosted Videos play on Mobile if we do not turn them off in the Salient Theme Options Panel > General Settings > FunctionalityTry this and let us know ... Nicolas H. Infinite scrollingClosed   Salient - Responsive Multi-Purpose Theme   Updated June 14, 2024 at 12:04pm   3 Most recent comment from ThemeNectar:Hey Nicolas! I don't have a specific plugin to recommend for that functionality, but if you encounter any compatibility issues with one of plugins from the WooCommerce store, just let us know and ... tslawrence71 Background Image FillClosed   Salient - Responsive Multi-Purpose Theme   Updated June 14, 2024 at 6:41am   6 Most recent comment from Judith Olango:Hi Gökhan,Thanks for writing back.We already responded to your query on the other ticket you've shared.To streamline our communication and ensure the timely resolution of all your inquiries, we ... burn2323 WPbakery editor errorClosed   Salient - Responsive Multi-Purpose Theme   Updated June 14, 2024 at 6:39am   5 Most recent comment from Judith Olango:Hello Gökhan,Thanks for writing back.Here is the guide to help you import demo: https://themenectar.com/docs/salient/salient-demo-importer-plugin/I truly hope this proves helpful for you. Should yo ... Trevor L. Jurgens JS in footer breaking formattingClosed   Salient - Responsive Multi-Purpose Theme   Updated June 14, 2024 at 5:12am   5 Most recent comment from Judith Olango:Hello Trevor,Thanks for writing back.I suspect it may be the code. We don't offer support with regard to custom code issues. You may need the services of a web developer to assist further. Shoul ... Bryan Zee I have a problem on my client's website using SalientClosed   General   Updated June 13, 2024 at 1:23pm   12 Most recent comment from Andrew Cooke:Hi Bryan,Thank you for reaching out to us.The theme does not handle any account and licensing issues. I would recommend contacting the Envato/ThemeForest team to assist with the account retrieval.My a ... Tobias Portfolio Element SpacingClosed   Salient - Responsive Multi-Purpose Theme   Updated June 13, 2024 at 9:00am   5 Most recent comment from Andrew Cooke:Hi Tobias,Great! Glad we could help. Feel free to open another ticket if you have any other queries.Cheers,