Okay

Public Tickets

stesim90 Calendly popup - buttonClosed   Salient - Responsive Multi-Purpose Theme   Updated June 17, 2024 at 3:38pm   4 Most recent comment from Andrew Cooke:Hi again,Thank you for getting back to us.Could you please confirm if the calendly embedd code is a JS script or HTML code? If this is the case, you will not be able to add this to the header. You can ... rtkaufman21 Footer Theme MergeClosed   Salient - Responsive Multi-Purpose Theme   Updated June 15, 2024 at 7:00am   2 Most recent comment from Tahir :Hey Again,Please view https://themenectar.com/docs/salient/page-builder-global-sections/  and remove it in there.  Thanks. chriswraley Issue accessing WP Admin dev site through WP EngineClosed   Salient - Responsive Multi-Purpose Theme   Updated June 14, 2024 at 5:10pm   2 Most recent comment from Judith Olango:Hi there,Thanks for writing to us.That message would occur when using PHP 7.4+ on your server along with an outdated version of Salient (less than v13). You can remove it by updating to the latest the ... camilladrums Video background mobileClosed   Salient - Responsive Multi-Purpose Theme   Updated June 14, 2024 at 12:41pm   2 Most recent comment from Andrew Cooke:Hi Camilla,Thank you for reaching out to us. Self Hosted Videos play on Mobile if we do not turn them off in the Salient Theme Options Panel > General Settings > FunctionalityTry this and let us know ... Nicolas H. Infinite scrollingClosed   Salient - Responsive Multi-Purpose Theme   Updated June 14, 2024 at 12:04pm   3 Most recent comment from ThemeNectar:Hey Nicolas! I don't have a specific plugin to recommend for that functionality, but if you encounter any compatibility issues with one of plugins from the WooCommerce store, just let us know and ... tslawrence71 Background Image FillClosed   Salient - Responsive Multi-Purpose Theme   Updated June 14, 2024 at 6:41am   6 Most recent comment from Judith Olango:Hi Gökhan,Thanks for writing back.We already responded to your query on the other ticket you've shared.To streamline our communication and ensure the timely resolution of all your inquiries, we ... burn2323 WPbakery editor errorClosed   Salient - Responsive Multi-Purpose Theme   Updated June 14, 2024 at 6:39am   5 Most recent comment from Judith Olango:Hello Gökhan,Thanks for writing back.Here is the guide to help you import demo: https://themenectar.com/docs/salient/salient-demo-importer-plugin/I truly hope this proves helpful for you. Should yo ... Trevor L. Jurgens JS in footer breaking formattingClosed   Salient - Responsive Multi-Purpose Theme   Updated June 14, 2024 at 5:12am   5 Most recent comment from Judith Olango:Hello Trevor,Thanks for writing back.I suspect it may be the code. We don't offer support with regard to custom code issues. You may need the services of a web developer to assist further. Shoul ... Bryan Zee I have a problem on my client's website using SalientClosed   General   Updated June 13, 2024 at 1:23pm   12 Most recent comment from Andrew Cooke:Hi Bryan,Thank you for reaching out to us.The theme does not handle any account and licensing issues. I would recommend contacting the Envato/ThemeForest team to assist with the account retrieval.My a ... Tobias Portfolio Element SpacingClosed   Salient - Responsive Multi-Purpose Theme   Updated June 13, 2024 at 9:00am   5 Most recent comment from Andrew Cooke:Hi Tobias,Great! Glad we could help. Feel free to open another ticket if you have any other queries.Cheers, mioii category grid issueClosed   Salient - Responsive Multi-Purpose Theme   Updated June 13, 2024 at 5:44am   2 Most recent comment from Judith Olango:Hello Mioii,Thanks for writing to us.In troubleshooting the issue you've encountered, conflicts between plugins can sometimes lead to unexpected behavior. To identify the root cause, we recommend ... damien samwell Equal height row not working within carouselClosed   Salient - Responsive Multi-Purpose Theme   Updated June 12, 2024 at 2:39pm   10 Most recent comment from damien samwell:ok thankyou. Feel free to closse this one out Tobias Off-Canvas Menu Icon Alignment And PositionClosed   Salient - Responsive Multi-Purpose Theme   Updated June 12, 2024 at 9:21am   7 Most recent comment from Tobias:Thanks – you're the best! damien samwell Row Divider customizationClosed   Salient - Responsive Multi-Purpose Theme   Updated June 11, 2024 at 5:56pm   9 Most recent comment from Judith Olango:Hi Damien,Thanks for writing back.I am afraid at the moment, we don't have any online resources we can recommend for premade SVG, however, you can check out any materials online concerning this.I ... Jac Fancy box middle textClosed   General   Updated June 11, 2024 at 5:52pm   4 Most recent comment from Judith Olango:Hi Jac,Thanks for writing back.You can add this css as well: .nectar-fancy-box[data-style=image_above_text_underline] .text {    padding: 30px 0% 0 0;}I truly hope this proves helpful for you. Shoul ...