Okay

Public Tickets

Tiana Embed a postcode checkerClosed   General   Updated April 15, 2024 at 4:06am   2 Most recent comment from Judith Olango:Hello Tiana,Thanks for writing to us.In troubleshooting the issue you've encountered, conflicts between plugins can sometimes lead to unexpected behavior. To identify the root cause, we recommend ... FD2016 View. Mobile desktopClosed   General   Updated April 12, 2024 at 7:28am   3 Most recent comment from FD2016:Thank you! Boba Single Portfolio CustomizationsClosed   General   Updated April 11, 2024 at 4:03am   8 Most recent comment from Judith Olango:Hello Boba,Thanks for writing back. Unfortunately, we currently don't have a way to adjust the toggle to open from left to right This would require some extensive customization which I'm afr ... james breeding Salient Child Theme & WooCommerce CheckoutClosed   General   Updated April 10, 2024 at 4:26am   2 Most recent comment from Judith Olango:Hello James,Thanks for writing to us.Try also switching to another theme, such as Twenty-Twenty-three, which can help determine whether the problem is related to the Salient theme itself. If the issu ... FD2016 how can you switch off the comment function on WP?Closed   General   Updated April 8, 2024 at 10:35am   4 Most recent comment from Andrew Cooke:Hi again,Thank you for getting back to us.Do you still see the comments from your end? I can't seem to access any of your blog pages to check this out.Could you share the link so we can check th ... xyzdekim Importing a demo without deleting the existing oneClosed   General   Updated April 7, 2024 at 3:39pm   2 Most recent comment from Judith Olango:Hi there,Thanks for writing to us.I am afraid you are not able to add a another demo when there is an existing as the content with get mixed up, however you can use our pre-built templates to create i ... FD2016 Text FormatClosed   General   Updated April 7, 2024 at 3:18pm   4 Most recent comment from Judith Olango:Hello there,You're welcome.I'm happy that we could assist you! If you haven't already, please consider sharing your experience by leaving a review on ThemeForest. Your feedback is val ... Jimena place a Call to action bar on the top of every one of your pages.Closed   General   Updated April 4, 2024 at 11:06am   2 Most recent comment from Tahir :Hey Jimena ,I am afraid there is no such option to move it at the top.You can turn it off and use a Global Section instead: https://themenectar.com/docs/salient/page-builder-global-sections/ .Also ... Alex Not working TabsClosed   General   Updated April 1, 2024 at 6:51pm   9 Most recent comment from Judith Olango:Hi Alex,You're welcome.I'm happy that we could assist you! If you haven't already, please consider sharing your experience by leaving a review on ThemeForest. Your feedback is valuabl ... Nimesh Regarding post header not showingClosed   General   Updated March 29, 2024 at 11:54am   2 Most recent comment from Tahir :Hey Again,Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url. Tha ... FD2016 Columns Centre MiddleClosed   General   Updated March 28, 2024 at 4:14pm   2 Most recent comment from Judith Olango:Hi there,Thanks for writing to us.We've already responded to this query on the previous ticket you shared. In the meantime should you have any further questions or encounter any issues, please d ... Boba Portfolio Excerpts are not displayingClosed   General   Updated March 27, 2024 at 9:47pm   6 Most recent comment from Judith Olango:Hello Boba,We're glad you were able to resolve the issue.Should you have any further questions or encounter any issues, please don't hesitate to reach out. Best regards, alexclementsonwalker Salient Off Canvas Menu TypesClosed   General   Updated March 27, 2024 at 1:46am   3 Most recent comment from ThemeNectar:Hey Alex, You can use a filter from your child theme to modify the existing option set as needed. Here's an example for the off canvas menu options: add_filter('redux/options/salient_redux ... Archies Header video is not playing for mobile devices.Closed   General   Updated March 27, 2024 at 12:57am   15 Most recent comment from ThemeNectar:Hey Archies,I just checked your site again on iOS and can see the video playing now. It looks like the location has been switched to https://prabhdeepmusic.in/wp-content/uploads/2024/03/New-promo-HZ-s ... Hannah cannot installClosed   General   Updated March 20, 2024 at 4:29am   2 Most recent comment from Judith Olango:Hello Hannah,Thanks for writing to us.Please share a screenshot of how the error is being displayed to help get a better understanding of the issue.I look forward to your response.