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Public Tickets

SamType40 Header video isn't placing correctlyClosed   General   Updated December 17, 2024 at 4:14am   5 Most recent comment from Judith Olango:Hello Sam, Thanks for writing back. Glad this is working for you. If you have any more questions or run into any problems, please feel free to reach out. Best regards, rchandler3 Question about pricingClosed   General   Updated December 11, 2024 at 5:26am   2 Most recent comment from Judith Olango:Hello Rob, Thanks for writing to us. At the moment we don't have discounts for institutions, however, we've taken note of this request and forwarded to the team. If you have any more questio ... Vincent Dupuy Update Salient CoreClosed   General   Updated December 10, 2024 at 4:03pm   6 Most recent comment from Austin:Hi Vincent, Thank you for getting back to us. I hope you find a solution to this issue. Feel free to open another ticket if you have any other queries. Regards, FranciscoEfe "more info" on woocommerce products on hoverClosed   General   Updated December 10, 2024 at 9:40am   5 Most recent comment from FranciscoEfe:Thank you for your help that will do it fine!!! Ecuascott Animated circle colorClosed   General   Updated December 9, 2024 at 4:46pm   3 Most recent comment from Austin:Hi Scott, Thank you for getting in touch. I'm glad you were able to resolve this issue. Feel free to open another ticket if you have any other queries. Cheers, Mark Just updated WordPress to 6.7.1 and now only my homepage loads.Closed   General   Updated December 5, 2024 at 2:26pm   4 Most recent comment from Tahir :If the changes are made in the theme files they would be lost . We would recommend taking a backup or setting up a staging site and update it there first to check.  Best . SamType40 Hide full height row on mobileClosed   General   Updated December 5, 2024 at 1:59am   3 Most recent comment from SamType40:That worked, thank you heaps Christine Ham mobile off canvas menuClosed   General   Updated December 1, 2024 at 10:19am   4 Most recent comment from Tahir :Hey Again, Please remove this custom JS code and check:  Best,   a8delilah Unable to edit footer sectionClosed   General   Updated November 30, 2024 at 9:33pm   2 Most recent comment from a8delilah:problem solved with global section, thanks  SamType40 Text colour before hoverClosed   General   Updated November 27, 2024 at 4:31am   6 Most recent comment from Tahir :Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no red cross ... swatvertising Portfolio random orderClosed   General   Updated November 26, 2024 at 1:54pm   3 Most recent comment from swatvertising:Allright Tahir,That did the trick!thanks in advance PaulOgle_84 'Video Player' element missing from 'Media' tabClosed   General   Updated November 20, 2024 at 2:33am   2 Most recent comment from Tahir :Hey Again, Its still in there:     Try testing for a plugin conflict to see if it fixes this issue. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it� ... Mr Saeed Miri element has no “src” attribute. Media resource load failed.Closed   General   Updated November 15, 2024 at 7:22pm   5 Most recent comment from Mr Saeed Miri:Hello, I hope you’re doing well and staying happy. Unfortunately, our code also has an issue that causes the video file to load twice, which is not correct. Please investigate the reason for this er ... Christopher Salient | Creative Multipurpose & WooCommerce ThemeClosed   General   Updated November 14, 2024 at 9:52am   2 Most recent comment from Judith Olango:Hi Christopher, Thanks for writing to us. This guide will help you resolve the issue: https://themenectar.ticksy.com/article/2023/edit/ I really hope this proves helpful for you. If you have any more ... SamType40 Text colour Toggle PanelClosed   General   Updated November 11, 2024 at 3:44am   4 Most recent comment from Judith Olango:Hi there, Thanks for writing back. You can adjust using this custom CSS: div[data-style="minimal"] .toggle { border-bottom: 2px solid rgb(255 255 255); } I really hope this proves helpful for you. ...