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Public Tickets

Mohammed Areeb Split Line Heading Text Overflows Container on First Visit but Fixes on RefreshClosed   General   Updated July 15, 2025 at 4:12pm   6 Most recent comment from Austin:Hi Mohammed, Thank you for getting back to us. This could be caused by caching on your site. Try clearing your cache and let us know if the issue persists. Please clear your cache using this guide: h ... Eric Portfolio Category OrderClosed   General   Updated July 13, 2025 at 11:45pm   4 Most recent comment from Pat:Hi Eric, Thank you for contacting us, and especially for sharing the workaround update. We’re glad to hear that you managed to figure this out. If you have any further questions or encounter any dif ... Hisslink Save button - no responseClosed   General   Updated July 5, 2025 at 3:32am   7 Most recent comment from Pat:Hi Hisslink, Thank you for the update and your patience. Please ensure that all caches are thoroughly cleared, as cached files can sometimes prevent JavaScript from executing correctly, which may caus ... themefila removing salient brandingClosed   General   Updated July 2, 2025 at 7:16pm   3 Most recent comment from Naughty:  [deleted] The Most Frequent Toyota Car Problems and How to Prevent ThemClosed   General   Updated July 2, 2025 at 1:48pm   3 Most recent comment from Pat:Hi Kevin, Thank you for your message. It seems the Tesla Cybertruck interior overview was sent in error or as part of unrelated marketing content. We've disregarded it as it’s not connected to ... gershwinlong Discount per product variableClosed   General   Updated July 2, 2025 at 1:32pm   4 Most recent comment from Pat:Hi there, I'm happy that we could assist you! If you haven't already, please consider sharing your experience by leaving a review on ThemeForest. Should you have any further questions or enc ... Peter BUG REPORT: New color picker is out of frameClosed   General   Updated June 25, 2025 at 8:37pm   2 Most recent comment from Austin:Hi Peter, Thank you for getting in touch. The developer is aware of this issue for Safari browsers, and it shall be fixed in the next minor release. In the meantime, you should be able to reveal it by ... Porchia Long Home page social media icon linksClosed   General   Updated June 25, 2025 at 2:28pm   6 Most recent comment from Austin:Hi Porchia, Thank you for getting back to us. I'm glad we could assist. Feel free to reach out if you have any other queries. Cheers, Porchia Long Centre product descriptionsClosed   General   Updated June 25, 2025 at 1:53pm   6 Most recent comment from Pat:Hi Porchia,  It's great to see you back with the follow-up request. This is done too. Kindly confirm it from your end. Just for your reference, I have added the below custom CSS script by navig ... gershwinlong home page - inspiration gallery starting pictureClosed   General   Updated June 24, 2025 at 10:29am   2 Most recent comment from Tahir :Hey Again, Thanks for reaching out! . Try adjusting the Row Type and check: https://themenectar.com/docs/salient/page-builder-row/#row-type  Best,   gershwinlong Check out - free shippingClosed   General   Updated June 24, 2025 at 9:49am   4 Most recent comment from Austin:Hi again, Thank you for getting back to us. I'm happy that we could assist you! If you've enjoyed Salient, be sure to check out Nectarblocks, our latest innovation for building websites vis ... Lorie footer light copyright templateClosed   General   Updated June 23, 2025 at 5:44pm   4 Most recent comment from Austin:Hi Lorie, Thank you for getting back to us. I'm glad you were able to sort this out. Feel free to reach out if you have any other queries. Kind regards, Porchia Long Featured products Home PageClosed   General   Updated July 30, 2025 at 8:51pm   3 Most recent comment from Pat:Hi Porchia, I hope the solution provided resolved the issue. I'll go ahead and close this ticket for now. Should you need any further assistance, please feel free to reach out.   Best wishes, Eric Post Loop Builder - 3 Columns on MobileClosed   General   Updated June 14, 2025 at 9:26am   2 Most recent comment from Tahir :Hey Again, Thanks for reaching out! . Please update the Bundled plugins as well to get the new features: https://themenectar.com/docs/salient/installing-plugins-updated/  Best,   Eric Horizontal Scroll FunctionClosed   General   Updated June 13, 2025 at 10:58pm   4 Most recent comment from Pat:Hi Eric, Thank you for getting back. This is our latest innovation for building websites visually with WordPress that works as an independent entity. We however take note of the feature requests from ...