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Public Tickets

InAcademy Making Team Member Biography ClickableClosed   General   Updated September 16, 2024 at 4:56am   5 Most recent comment from Tahir :Hey Again,Try using this option as its already available: https://prnt.sc/IjovCPrl6hPe . Thanks. Samira size sitoClosed   General   Updated September 16, 2024 at 4:27am   8 Most recent comment from Tahir :Hey Again,Try adjusting the Column Width in the Page Builder to adjust them for different viewports: https://themenectar.com/docs/salient/page-builder-columns/#width .  Thanks. InAcademy Add Extra ColorsClosed   General   Updated September 14, 2024 at 9:22pm   6 Most recent comment from Judith Olango:Hi there, Thanks for writing back. Unfortunately, we currently don't have a way to achieve this at the moment. This would require some extensive customization which I'm afraid we are not abl ... Pjotr Refresh page after adjusting product quantifyClosed   General   Updated September 13, 2024 at 7:56pm   11 Most recent comment from ThemeNectar:Hey Pjotr, You can make that change by adding the following snippet into the custom JS box located in the Salient options panel > General Settings > CSS/Script related tab:  https://pastebin.com/tEWw ... Eric Mobile Menu PinlineClosed   General   Updated September 12, 2024 at 4:45pm   2 Most recent comment from Andrew Cooke:Hi Eric,Thank you for reaching out to us.The stripe you see is caused by the background of the menu. The background of the off-canvas menu is not opaque and hence why you see the stripe since the sect ... Eric Prev / Next SectionClosed   General   Updated September 11, 2024 at 3:38pm   4 Most recent comment from Eric:Sorry to hear this, but thank you for the quick response and always great support! CleverGirl75 Unable to post reply to an existing ticket.Closed   General   Updated September 10, 2024 at 7:55pm   2 Most recent comment from Judith Olango:Hi there,Thanks for writing to us.This is a known issue that has already been forwarded to the ticksy team and they are currently working on it.We apologise for the inconvenience caused as the team is ... Nate Witty Bug Report - Yoast SEO Analysis no longer working with 16.4.0 updateClosed   General   Updated September 10, 2024 at 4:07am   2 Most recent comment from Tahir :Hey Again, Did you update the Salient Bundled Plugins as well ?. See url: https://themenectar.com/docs/salient/installing-plugins-updated/  Thanks. Mathieu Plessis Strava IconClosed   General   Updated September 3, 2024 at 9:19am   4 Most recent comment from Tahir :Hey Again,Have noted it in the wishlist.  Thanks. dsalvesp I can't see or add comments in SalientClosed   General   Updated August 29, 2024 at 10:26am   2 Most recent comment from Tahir :Hey Again,Please check this guide to see if they are turned off: https://www.wpbeginner.com/wp-tutorials/how-to-completely-disable-comments-in-wordpress/  Thanks. VisualRow Salient blog global sectionClosed   General   Updated August 28, 2024 at 3:37pm   2 Most recent comment from Andrew Cooke:Hi Josh,Thank you for reaching out to us.Yes, once you set the Global Section to be displayed on your Blog Archive, you can not add the section to other pages on your site as it is a special setting. ... Maxence Header SalientClosed   General   Updated August 27, 2024 at 5:38pm   12 Most recent comment from Tahir :Hey Again,I am afraid we can still not view your site. Our Support team is based in Pakistan and Kenya, could you confirm if its not blocked. Thanks. Jaydeep I want to change the Back to all projects linkClosed   General   Updated August 24, 2024 at 10:06am   4 Most recent comment from Tahir :Hey Again,Its redirecting to the case studies page on our end in Chrome. Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .If you are using WP Rocket use this ... Maagnat Salient WooCommerce UpdateClosed   General   Updated August 23, 2024 at 9:15am   2 Most recent comment from Andrew Cooke:Hi Magnacio,Thank you for reaching out to us. The developer is aware of this issue and is looking into this. You can keep an eye on our changelog to see when this issue is fixed https://themenectar.c ... Grant Munro Woo Commerce UpdatesClosed   General   Updated August 21, 2024 at 10:31am   5 Most recent comment from Andrew Cooke:Hi again, Thank you for getting back to us. Try logging into your Envato account and retrieve the error and add it to the plugin and see if the issue persists. If it does, I recommend reaching out to ...