Public Tickets
Eric
Milestone AnimationClosed
General
Updated January 25, 2025 at 5:13pm
9
Most recent comment from Eric:Thank you Tahir...that worked great. Always appreciate the assistance!
Pascolini
Save a templateClosed
General
Updated January 24, 2025 at 10:45am
5
Most recent comment from Judith Olango:Hello Pascolini,
Sure, please take your time and in case of any queries, please feel free to write to us.
Best Regards.
SamType40
Footer widgetClosed
General
Updated January 24, 2025 at 4:28am
10
Most recent comment from Judith Olango:Hello,
I'm happy that we could assist you! If you haven't already, please consider sharing your experience by leaving a review on ThemeForest.
If you've enjoyed Salient, be sure to che ...
Friso Heidinga
Transparent header appears only on homeClosed
General
Updated January 23, 2025 at 5:20am
3
Most recent comment from Friso Heidinga:Yes, that worked! Thanks so much!!
safcdigitalinnovation
Change the Tablet BreakpointClosed
General
Updated January 21, 2025 at 8:14am
2
Most recent comment from Andrew Cooke:Hi there,
Thank you for getting in touch.
We only offer the option to change the breakpoint for the mobile header as shown in this screenshot.
I hope that helps.
Cheers,
Ruben Rekker
Bug on icons on image gallery of a productClosed
General
Updated January 20, 2025 at 10:56am
6
Most recent comment from Ruben Rekker:Hi Judith and Tahir,I did disable all plugins and then turned them on one by one to see which one is causing the problem and you are right, it is the "Meow Gallery (Pro)" plugin that is causing the i ...
mmgrouphosting
Problem with responsibilityClosed
General
Updated January 20, 2025 at 3:14am
7
Most recent comment from Judith Olango:Hi there,
Thanks for writing back..
To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials
(dashboard URL, username, pass ...
Matthias
Importing a demoClosed
General
Updated January 16, 2025 at 10:25pm
4
Most recent comment from Judith Olango:Hi Matthias,
Thanks for writing back.
This is because you are still using version 16, which I confirmed after inspecting your site:
Right now we are in version 17.0.6 so you can update using this gui ...
Emma
Social linksClosed
General
Updated January 15, 2025 at 10:26am
2
Most recent comment from Andrew Cooke:Hi Emma,
Thank you for getting back to us.
I will go ahead and close this ticket as it is a double ticket https://themenectar.ticksy.com/ticket/3801229/.
Kind regards,
marouan
Issue with "Add User Account Button" Placement in Salient ThemeClosed
General
Updated January 10, 2025 at 7:17am
6
Most recent comment from Andrew Cooke:Hi Marouan,
Thank you for getting back to us.
I'm glad we could assist and thank you for the suggestion.
Feel free to reach out to us if you have any other queries.
Cheers,
decybel
Social icons on menuClosed
General
Updated January 7, 2025 at 2:32pm
5
Most recent comment from decybel:Tahir is great again :P
decybel
Cannot scroll down this page on WP bakeryClosed
General
Updated January 7, 2025 at 2:30pm
3
Most recent comment from decybel:Tahir, you're great!
Peter Edmondston
How to enable template editingClosed
General
Updated January 6, 2025 at 5:58pm
2
Most recent comment from Andrew Cooke:Hi Peter,
Thank you for getting in touch.
You can enable the Gutenburg editor in the backend as shown in the screenshot below.
Try this and let us know how it goes.
Cheers,
yanncailler
Pie Chart SalientClosed
General
Updated January 6, 2025 at 5:11pm
2
Most recent comment from Andrew Cooke:Hi Yann,
Thank you for getting back to us.
Unfortunately, this is currently not possible with the theme.
We appreciate your patience on this matter.
Regards,
David
DownloadClosed
General
Updated January 6, 2025 at 4:22am
2
Most recent comment from Tahir :Hey David ,
Thanks for reaching out! .
Please update to the Latest Salient Theme Version.
The current version of the theme is v17.0.6 and the current version of the page builder is 7.8.1 . Salient ver ...