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Public Tickets

Eric Mobile Menu PinlineClosed   General   Updated September 12, 2024 at 4:45pm   2 Most recent comment from Andrew Cooke:Hi Eric,Thank you for reaching out to us.The stripe you see is caused by the background of the menu. The background of the off-canvas menu is not opaque and hence why you see the stripe since the sect ... Eric Prev / Next SectionClosed   General   Updated September 11, 2024 at 3:38pm   4 Most recent comment from Eric:Sorry to hear this, but thank you for the quick response and always great support! CleverGirl75 Unable to post reply to an existing ticket.Closed   General   Updated September 10, 2024 at 7:55pm   2 Most recent comment from Judith Olango:Hi there,Thanks for writing to us.This is a known issue that has already been forwarded to the ticksy team and they are currently working on it.We apologise for the inconvenience caused as the team is ... Nate Witty Bug Report - Yoast SEO Analysis no longer working with 16.4.0 updateClosed   General   Updated September 10, 2024 at 4:07am   2 Most recent comment from Tahir :Hey Again, Did you update the Salient Bundled Plugins as well ?. See url: https://themenectar.com/docs/salient/installing-plugins-updated/  Thanks. Mathieu Plessis Strava IconClosed   General   Updated September 3, 2024 at 9:19am   4 Most recent comment from Tahir :Hey Again,Have noted it in the wishlist.  Thanks. dsalvesp I can't see or add comments in SalientClosed   General   Updated August 29, 2024 at 10:26am   2 Most recent comment from Tahir :Hey Again,Please check this guide to see if they are turned off: https://www.wpbeginner.com/wp-tutorials/how-to-completely-disable-comments-in-wordpress/  Thanks. VisualRow Salient blog global sectionClosed   General   Updated August 28, 2024 at 3:37pm   2 Most recent comment from Andrew Cooke:Hi Josh,Thank you for reaching out to us.Yes, once you set the Global Section to be displayed on your Blog Archive, you can not add the section to other pages on your site as it is a special setting. ... Maxence Header SalientClosed   General   Updated August 27, 2024 at 5:38pm   12 Most recent comment from Tahir :Hey Again,I am afraid we can still not view your site. Our Support team is based in Pakistan and Kenya, could you confirm if its not blocked. Thanks. Jaydeep I want to change the Back to all projects linkClosed   General   Updated August 24, 2024 at 10:06am   4 Most recent comment from Tahir :Hey Again,Its redirecting to the case studies page on our end in Chrome. Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .If you are using WP Rocket use this ... Maagnat Salient WooCommerce UpdateClosed   General   Updated August 23, 2024 at 9:15am   2 Most recent comment from Andrew Cooke:Hi Magnacio,Thank you for reaching out to us. The developer is aware of this issue and is looking into this. You can keep an eye on our changelog to see when this issue is fixed https://themenectar.c ... Grant Munro Woo Commerce UpdatesClosed   General   Updated August 21, 2024 at 10:31am   5 Most recent comment from Andrew Cooke:Hi again, Thank you for getting back to us. Try logging into your Envato account and retrieve the error and add it to the plugin and see if the issue persists. If it does, I recommend reaching out to ... Jac Sticky headerClosed   General   Updated August 21, 2024 at 9:46am   4 Most recent comment from Tahir :Also enable this option: Thanks deadesq Blurry thumbnail imagesClosed   General   Updated August 21, 2024 at 5:22am   3 Most recent comment from Tahir :Hey Again, Uploading really big images would likely make the regenerate thumbnails feature not work. Try reducing the image sizes to not more than 1920px wide and then regenerate them.  Also view: h ... Dominik Extra Menu for LandingpagesClosed   General   Updated August 15, 2024 at 12:45pm   5 Most recent comment from Dominik:Perfect, thanks for your quick help! We will check the option of reaching out to your partner. :) Thanks for the answers! Best regardsDominik Maagnat Filter by newest product WooCommerceClosed   General   Updated August 14, 2024 at 7:35am   2 Most recent comment from Andrew Cooke:Hi Magnacio,Thank you for reaching out to us.Unfortunately, we currently don't have a way to filter by the newest product. Adding this would require some extensive customization which I'm a ...