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Public Tickets

Andy LeSavage Widgets / Sidebar   General   Updated 3 weeks ago   4 Most recent comment from Pat:Hi Andy, Great to have you back. I can see why those errors on your Widgets screen are concerning. This is a common issue that started happening after WordPress updated its classic widget system to a ... 360EMOTION iPad customizationClosed   General   Updated 3 weeks ago   1 Most recent comment from 360EMOTION:I wanted to adjust the iPad version in the column padding. Unfortunately, this does not work because the settings are taken from the desktop. In this case, 5% is shown in the image, even though 0% is ... djsoftmi Missing "Salient Studio Template Library" Button in WPBakery After UpdatesClosed   General   Updated 3 weeks ago   6 Most recent comment from InternetbazenDanny:Thanks Tahir, that's it!  Yulian WP-Bakery outdate   Salient - Responsive Multi-Purpose Theme   Updated 3 weeks ago   4 Most recent comment from Pat:Hi Yulian, Thank you for the update! Since you've upgraded to the latest theme version, some required plugins - such as WPBakery Page Builder, Salient Core, and others - may also have updates ava ... Gilda Haas nectar slider   Salient - Responsive Multi-Purpose Theme   Updated 3 weeks ago   4 Most recent comment from Pat:Hi Gilda, Thank you for contacting us, and especially for sharing the workaround update. We're glad to hear that you managed to figure this out. If you have any further questions or encounter any ... Gilda Haas related posts   Salient - Responsive Multi-Purpose Theme   Updated October 10, 2025 at 2:17pm   2 Most recent comment from Pat:Hi Gilda, Great to have you back. You can disable that feature within your Jetpack plugin settings. After reviewing the code, I can see that the "Related Posts" section on your site is being generated ... SamType40 Copy row feature not showingClosed   General   Updated October 10, 2025 at 2:50am   2 Most recent comment from Tahir :Hi Again, Thanks for reaching out! . Could you confirm the bundled plugins are updated as well: https://themenectar.com/docs/salient/installing-plugins-updated/  ? . Best,   Gerald Radford Heading Colours   General   Updated October 9, 2025 at 7:30pm   2 Most recent comment from Pat:Hi Gerald, Glad to hear from you. I can definitely help clear this up. Because you're using the Elementor page builder, the colors for headings inside your page content (H2, H3, etc.) need to be ... Paul Luu Salient Theme - Navigation Bar   Salient - Responsive Multi-Purpose Theme   Updated October 9, 2025 at 5:51pm   3 Most recent comment from Pat:Hi Paul, Thank you for contacting us, and especially for sharing the workaround update. We're glad to hear that you managed to figure this out. If you have any further questions or encounter any ... Krishy59 Issue Uploading Theme to WordpressClosed   Salient - Responsive Multi-Purpose Theme   Updated October 9, 2025 at 10:29am   2 Most recent comment from Tahir :Hi Krishy59 , Thanks for reaching out! . Please view: https://themenectar.com/docs/salient/installing-salient-updated/  Best,   regionalho Team Member Images Don't LoadClosed   Salient - Responsive Multi-Purpose Theme   Updated October 8, 2025 at 2:24pm   3 Most recent comment from regionalho:Thank you, I couldn't find any specific Image Optimization setting, but I did turn off Minify and Lazy Load. That seems to have fixed the issue. Thanks a lot for your guidance.  Adn Montalvo Can't install required plugins.   Salient - Responsive Multi-Purpose Theme   Updated October 7, 2025 at 7:44pm   2 Most recent comment from Pat:Hi there, Thank you for contacting us. The current version of the theme is v17.4.1, and Page Builder version v8.4.2. You can review the available methods for updating Salient here: https://themenectar ... davincci1982 Portfolio   Salient - Responsive Multi-Purpose Theme   Updated October 6, 2025 at 7:29pm   6 Most recent comment from Pat:Hi Davinci, Glad to assist! Feel free to reach out in case you need further assistance! Kind regards, ElevatedMediaProductions Video Player not working with Vimeo   General   Updated October 6, 2025 at 6:37am   4 Most recent comment from Pat:Hi Monstrous, Apologies for that as the attached link isn't publicly accessible. Please try to add a shareable link and let us know how it goes: https://www.awesomescreenshot.com/video/42915182?k ... scotth140 Stylesheet is missingClosed   Salient - Responsive Multi-Purpose Theme   Updated October 3, 2025 at 10:31am   2 Most recent comment from Tahir :Hi Again, Thanks for reaching out! . I see you got it resolved. Best,